If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Job Details World Courier moves time-critical, life-saving pharma shipments across the globe, and our monitoring services give customers confidence that their product is safe on every leg. You will own the digital product capabilities behind our temperature and location monitoring services: the Temperature Monitor Selection capability, the RTTM/RTLM digital monitoring services (Argos), and the integration and automation roadmap that connects them. This is a high-visibility role that turns monitoring service needs into clear business requirements across TMS, X-Act, Customer Portal, Digital Control Tower and related systems.
You will make that shift real. You will own and prioritise the roadmap and backlog for the monitoring digital products: the Temperature Monitor Selection capability, the RTTM/RTLM services, and the monitoring integration and automation backlog. You will own the capability that guides device selection by packaging type, temperature range and customer requirements, including selection logic, user workflow, data-source alignment and product direction. You will support standardised monitor selection across the network.
RTTM/RTLM digital services (Argos): You will own the improvement backlog for the real-time temperature and location monitoring services: adoption, service performance, report generation time and success rate, customer visibility and integration reliability.
You will define business requirements and acceptance criteria for monitoring-related changes across TMS, X-Act, Customer Portal, Digital Control Tower, eMDM and downstream systems.
You will work with IT development teams on integrations and updates to TMS, X-Act, DCT and Customer Portal,



and make sure delivery stays aligned with priorities.
Ship unit digital enablement: You will support the digital enablement of monitor ship units, which define monitor type, temperature range, pricing, RTTM/RTLM functionality, reporting and Customer Portal visibility.
Operations and Customer Service: You will work with Operations and Customer Service to validate monitoring workflows, gather feedback and improve usability.
You will work with QA, Cold Chain Packaging, Procurement, Packaging Fleet Management and vendors when enablement depends on qualification, documentation, pricing, ship units, device onboarding or system readiness. You will also partner with the Product Owners for Digital Control Tower and Cold Chain Intelligence, on proactive shipment management and on dashboard strategy respectively.
What success looks like Higher RTTM adoption across the network and more confidence in the solution and its value.
Faster, more successful report generation, with visible service performance.
A confirmed roadmap and ownership model for the Temperature Monitor Selection capability, and consistent monitor selection across packaging types and temperature ranges.
What you bring 5+ years in product ownership or product management, with a strong track record in agile environments.
Experience owning a roadmap and prioritising a backlog for digital products or services,



and writing business requirements and acceptance criteria.
Experience working with IT development teams on system integrations across several platforms.
Strong stakeholder management and influence without formal authority in a general, matrixed organisation.
Analytical mindset, with the ability to use data and KPIs to prioritise and measure outcomes.
Agile or product certifications (CSPO, SAFe PO or similar) are a plus.
English proficiency at C1 level or higher (written and spoken). Why join us Own a high-visibility digital capability that is critical to World Courier's value proposition, with real decision-making authority.
Work internationally with global teams and exposure to senior leadership.
Join a re-imagined, product-led IT function driving digital transformation.
Hybrid working is based in Madrid or London.
LI-Hybrid
What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. Full time
Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

📌 Product Owner Cold Chain Monitoring (Madrid)
🏢 Cencora
📍 Madrid