Lucanet in Madrid is seeking a Head of Customer Support to transform the function into an AI-first, automation-driven team delivering fast, accurate, and caring help at scale.
You will own the vision, roadmap, and results across t NPS, SLA adherence, and incident management.
You'll partner with Product, Engineering, and Success teams across time zones and languages to build a high-performing integral support organization and to ensure customer voices shape the roadmap.
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📌 Head Of Ai-Driven Global Support (Madrid)
🏢 Lucanet
📍 Madrid
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