We're looking for motivated, engaged people to help make everyone's journeys better.
Application Deadline:05 February ****
Position Location:This is a global role, and applications are welcome from all gategroup locations.
The final work location will be determined based on the location of the successful candidate.
Application Requirements:Please submit your application with a CV in English, as English is the working language for this role.
Internal Applicants: In line with internal guidelines,internal candidates are requested to inform their current line manager prior to applying.
Job SummaryTheGlobal Manager - Core IT Platform Servicesposition leads the lifecycle management, governance, and continuous improvement of all enterprise applications and business platforms outside the SACS & Operations Suite.
This includes ERP systems (D365, SAP), HRIS (Workday), Finance (SAP), Procurement (D365), Legal, Operational Support tools, and associated integration platforms.
The role ensures that core platforms are standardized, secure, reliable, aligned with the all-time IT strategy and gategroup's mission to Simplify, Standardize, and Innovate.
Acting as a bridge between Business Engagement, Technology Alignment Office, Infrastructure, and Service Reliability teams, this role owns platform scalability, lifecycle governance, product roadmap coordination, and end-user adoption across global functions.
Main Duties & ResponsibilitiesPlatform OwnershipManage the lifecycle of enterprise applications (ERP, HRIS, Finance, Procurement, Legal, etc.) in line with architecture and security standards.
Maintain platform lifecycle plans (upgrades, patches, dependencies, end-of-life).
Ensure documentation, configuration baselines, and standards are maintained.
Standardization & SimplificationDrive platform harmonization and rationalization, removing duplications.
Promote global adoption of standardized templates and configurations.




Support Spark'IT **** simplification and modernization priorities.
GovernanceDefine and enforce platform policies, release processes, and change governance.
Ensure compliance with cybersecurity, identity, and audit requirements.
Collaboration & Stakeholder EngagementWork with Business Engagement to translate functional needs into scalable platform solutions.
Partner with Data & Analytics on data quality, MDM alignment, and stewardship.
Coordinate with Infrastructure, Architecture, and Innovation teams.
Vendor & Partner ManagementManage platform vendors and system integrators to ensure performance and contract compliance.
Support procurement and legal during negotiations and renewals.
Support & OperationsCollaborate with IT Operations & Service Reliability on monitoring, incident prevention, and SRE practices.
Act as L3 escalation point and coordinate resolution with internal/external teams.
Ensure platform performance, stability, and adherence to SLAs/OLAs.
Accountable for integral reliability, cost efficiency, and user experience KPIs within the Corporate Services service catalog.
QualificationsEducationBachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or Business Administration
Preferred: Master's degree in Information Systems, IT Management, Business Administration, or Digital Transformation
Work Experience10+yearsof experiencein IT, enterprise applications, or platform management
7+ yearsmanagingenterprise platformsacross ERP, HRIS, Finance, Procurement, and corporate systems
Proven delivery ofglobal platform standardization,



simplification, and rationalizationinitiatives
Experience working inlarge, multinational, matrix organizations
Strong track record invendor and system integrator management
Technical SkillsStrong expertise in enterprise application platforms, including ERP, HRIS, Finance, Procurement, and corporate support systems
Solid understanding of platform lifecycle management, including upgrades, patching, and end-of-life planning
Experience with integration platforms, middleware, and cloud / hybrid IT environments
Knowledge of IT service management, security, identity and access management, and audit requirements
Ability to define and track platform KPIs related to reliability, cost efficiency, and user experience
LanguagesFluent in English (written and spoken); additional regional languages are an asset.
Required Core CompetenciesStrategic & Systems Thinking:Demonstrates the ability to think strategically and holistically across complex systems, applying the principles of Standardize Simplify Innovate to guide decisions and priorities.
Decision Making & Accountability:Makes timely, data-informed decisions in complex and ambiguous situations and takes ownership for outcomes related to cost, reliability, and service quality.
People Leadership & Development:Leads, coaches, and develops teams, fostering accountability, capability growth, and engagement while building resilient, high-performing global teams.
Business & Stakeholder Acumen:Understands business priorities and stakeholder needs and effectively balances them with platform standards and long-term sustainability.
Governance & Change Discipline:Applies sound judgment in governance, security, and compliance matters while driving change in a structured, resilient, and disciplined way.
If you want to be part of a team that helps make travel and culinary memories, join us!
#J-*****-Ljbffr

📌 Global Manager - Core It Platform Services (Madrid)
🏢 2021 gategroup Services Belgrade
📍 Madrid