Customer Success, Senior Manager (m/f/d)
Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. The Customer Success Senior Manager (m/f/d) at Onapsis is a "Coach/Player". You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, integral accounts. You will translate complex cybersecurity and SAP-landscape challenges into scalable customer journeys, ensuring our clients don't just "use" our software, but weave it into the fabric of their enterprise security posture. If you thrive on pressure-testing deal strategies, fostering "Extreme Ownership" in your team, and serving as the bridge between technical product evolution and executive value realization, this is your next challenge.
People Management & Mentorship: Lead a team of CSMs and Renewal Reps. you are pressure-testing renewal strategies, identifying expansion "white space," and coaching your team on how to navigate complex SAP/Cybersecurity stakeholders.
Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey. Elite Account Management: Commercial Ownership:



6+ Years in Customer Success/Account Management: Proven track record in the Enterprise space, specifically navigating the complexities of Cybersecurity, ERP, or high-stakes Infrastructure software.
Expertise in managing "Board-level" relationships within Global **** organizations, specifically engaging with C?The "Commercial Edge": Proficiency in German is highly desirable but not strictly required.
This is a remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands.
About Our Company
Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross?functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E?Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.
Headquartered in Boston, Onapsis has regional offices in Heidelberg, Germany; The company proudly serves more than 300 leading brands and organizations, including many of the Global ****.

📌 Customer Success Manager Senior (España)
🏢 Talantir
📍 España