Our customers use Propeller's integrated hardware and software products to capture accurate 3 D versions of their worksites.
With over 50,000 worksites worldwide using Propeller's smart survey technology, we empower project teams to map, measure, and manage site activity.
We're data nerds who care about impact, honesty, and each other.
We take pride in being a great place to work and are proud to be recognized as a Fast Company and Built In Best Place to Work.
The work is about building trusted relationships, helping customers use the platform successfully, and making sure Propeller continues to support the way they work.
Customer outcomes & retention Customers get meaningful value from Propeller's platform and understand how it supports their work.
Strong onboarding, ongoing success planning, and healthy adoption create lasting partnerships, while clear visibility into customer health helps the portfolio stay ahead of risk and ready for renewal.
Portfolio growth The EMEA customer portfolio delivers sustainable net expansion through retained customers, thoughtful upsell opportunities, and deeper relationships with decision-makers.
Commercial conversations are grounded in customer needs and a clear understanding of the value Propeller provides, with channel partners and dealers involved where relevant.
Customer partnership & team alignment Customers experience a consistent, trusted partnership, and the wider Propeller team has the context to support them well.




Business reviews make progress and next steps clear, Gainsight keeps portfolio health visible, and customer insight reaches Product, Engineering, and Support in a way that helps improve the experience for everyone.
Requirements Bilingual: fluent in English plus at least one of these languages: French, German, Italian, or Spanish Based in: Germany, the Netherlands, the UK or Spain Proven experience managing a customer portfolio across the full lifecycle - from onboarding and adoption through success planning, renewal, and expansion - with responsibility for both customer outcomes and commercial results Experience working with a technical B2 B Saa S product or in a similarly technical B2 B environment Comfortable working remotely and collaborating across countries, time zones, and teams Flexibility and availability to travel for customer needs, customer events, and all EU meetups Nice to have: experience in construction, mining, or aggregates; previous remote-workingexperience; and familiarity with Hub Spot, Gainsight, or Salesforce Benefits Remote working + 3 team meetups a year in great European cities Employee share options Professional development benefits and leave Monthly telephone and/or internet allowance WFH equipment provided About Propeller Propeller is for everyone, so come as you are.
If you're interested in what life at Propeller is like, check out our employee-owned Medium blog page!
#

📌 Remote Customer Success Manager (Valladolid)
🏢 PROPELLER
📍 Valladolid