About Revolut
Since ****, Revolut has been on a mission to deliver just that. As we rapidly expand our B2B offering, we're looking for a self-starter, results-driven Customer Onboarding and Success Manager to set up this function from the ground up. You'll be responsible for delivering an outstanding experience across the entire customer lifecycle: from enabling customers to use our platform to hire their first employee to driving deeper adoption of our services.
Ready to take our customer experience to the next level and beyond? Owning the end-to-end onboarding process for your customer portfolio, ensuring alignment with customer hiring goalsBuilding trusted relationships and becoming a trusted advisor for global hiringAddressing customer issues proactively and managing escalations throughout the lifecycleKeeping customers informed on new features and product updatesDriving ongoing product adoption and engagementDesigning and optimising processes to streamline onboarding and customer successCreating playbooks and customer-facing documentation and expanding our knowledge baseCollaborating cross-functionally with Product, Engineering, Sales, Marketing and Ops teamsSharing customer feedback and insights to shape the EOR product roadmap
2+ years of experience in a fast-growth B2B tech or SaaS companyExpertise in customer-facing roles,



such as customer success, account management, operations/project management, with a focus on relationship building to drive valueFluency in English with excellent communication and interpersonal skillsThe ability to self-organise, think analytically, and solve problems independentlyA track record of improving key customer metrics (such as CSAT), successfully handling multiple responsibilities simultaneously, and enhancing processes to deliver a smooth, consistent customer experienceThe ability to remain calm under pressure in a fast-paced environmentA bachelor's degree
Experience in tech companies within HR, employer of record, payroll, or integral mobility functionsFamiliarity with employment practices across countriesExperience in people management or team leadership
Building a global financial super app isn't enough. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. We don't use any third-party services or platforms for our recruitment. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
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📌 Customer Success Manager (Fully Remote) (España)
🏢 Talantir
📍 España