Job Purpose The purpose of this field-based position is as a Diagnostics Specialist who provides onsite support to veterinary practices, laboratory research, and veterinary academic settings and is responsible for the overall business health and customer satisfaction of their assigned territories.Sales Creation Generate sales by calling on existing customers, self-generated prospects and all potential animal health or research opportunities within your designated region. Clearly explaining the uses and benefits of Zoetis products and services and effectively communicating our value proposition, you will be required to generate new business and leads by placing Zoetis products into new practices, academia and research settings and gathering referrals from existing clients.Your purpose is to assist practices with all aspects of understanding the practice and customer benefits in providing high quality diagnostics products and in-house diagnostic services.Develop mutually beneficial and productive long-term partnerships with our customers and maintain these relationships with the appropriate quantity and quality of activity.Contribute to the overall success of Zoetis by delivering at least the sales growth and market share gain targets for the designated product lines.Planning Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends.Develop and maintain account plans in collaboration with Veterinarians, ATMs, ABMs and Dx coordinatorsIdentify, quantify, qualify, track, and evaluate Veterinary Practice performance; facilitate, develop,



design andimplement clinic workflow processes that improve overall customer experience with our products and servicesEnsure customer information and call reports are continuously updated through the CRM systemAlign activities and account plans to marketing programmes and management direction in line with the Solution Selling model.Analyze and interpret actual and potential territory/customer sales and growth opportunities to supportdelivery of sales targetsRelationships Develop mutually beneficial and productive long-term partnerships with our customers based on high qualityaccount plansImplement bespoke customer solutions utilizing all available resources including products, value-add services, Veterinarians and Business ConsultantsWork with the Dx Coordinator, Dx´s, BUM, ABM, ATM and AM teams to identify and report opportunities in customer accounts as well as new opportunities through referrals from existing customersIdentify opportunities into existing customers to maximize their profitability and customer serviceContribute to the success of your team by sharing best practice with colleagues and proactively contributing ideas.Call activity Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customersRespond to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settingsProvide clinics with guidance, instruction,



and training on our product line and services to increase productivity and performance through formal and informal presentationsProvide post-sale product installation and validation, applications and operations training; ensure that all staff are trained and signed off for competent and confident use of all equipment; monitor staff changes and ensure new staff are trained within 8 weeks of joining the practiceEnsure clear and specific objectives exist for each individual callDelivering relevant marketing messages, product information and programs consistent with management direction in line with the Solution Selling modelProactively identify customer opportunities and capitalize on themCo-ordinate with colleagues to achieve positive changes to customers' understanding and use of our portfolio of products, services and pricingAccurately record call activity in the CRM system, in line with company guidanceEnsure clear and timely follow-up plan is in place and actionedCompliance Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, General Vet Policy, Zoetis values, travel & expenses policy and local codes of practiceMaintain accurate business records including CRM and communicate effectively with the Manager and other Stakeholders.Manage allocated budget with tight control to avoid overspendsKey Skills and Behaviors Key SkillsExceptional sales abilityStrong communication and influencing skillsBuilds successful and effective relationshipsAble to retain and recall product information to a detailed levelStrong focus on planning, balancing tactical planning with day-to-day operational requirementsAbility to work independently and as part of a field for#J-18808-Ljbffr

📌 Diagnostics Specialist (Madrid)
🏢 - Zoetis India Capability Center
📍 Madrid