BarcelonaOperations & Customer Success – Customer ServiceSi cree que es el candidato ideal para la siguiente posibilidad, envíe su solicitud después de leer la descripción completa.
- France ð«ð· /Full-time /HybridOur mission and customers: Our cultureputs customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).
Founded in **** byAlexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries.With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; Join us as a Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of.You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Julie, our Team Lead.
Solve problems across chat, email, and occasional video calls for clients in the French market.
Dig into account activity, company profiles and transaction history to find the right solution.
Partner with Product and Tech to resolve bugs and feature requests that need cross-functional problem-solving.
Contribute to "broken windows" projects like improving CRM workflows or building better internal databases.What we're looking forA natural problem-solver: You've worked directly with clients in a customer care or a similar role, and you enjoy solving tricky, ambiguous problems rather than passing them on.
Sharp communication:



You speak and write fluently in French and English, with a clear, professional style whether you're on chat, email or a call.
You're comfortable working outside of standard office hours and on weekends when clients need support.Once trained, you'll own your tickets and projects without anyone looking over your shoulder.
Foundation work here can lead into product, project ownership, or other specialized tracks.
You'll be coached directly by senior teammates invested in your growth.Your future managerYour manager will be Julie, Team Lead in Account Management, based in Barcelona.
Julie joined Qonto as a Customer Care Manager.In less than two years she went from Customer Care Manager to Team Lead.Along the way she ran Account Management trainings and was the go-to person between Product and Customer Care for feature launches.
Julie gives clear guidance and regular coaching, then trusts her team to own their work independently.By applying, you agree that Qonto processes your personal data to assess your application.Your data is kept for up to 2 years in our candidate pool.If you receive a suspicious message claiming to be from Qonto, please report it right away ((email protected))We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.If you would like more information about how your data is processed, please contact us.

📌 Customer Care Manager - French Market ?ð· (Barcelona)
🏢 Qonto
📍 Barcelona