Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.Program Manager - International Medical Solutions - AmplityBusiness UnitGlobal Medical SolutionsReports toVP, General Medical Solutions or Senior Program Director, MedicalLocationEuropeIndividual or People ManagerPeople ManagerAbout AmplityAmplity is a team of professionals who understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances, and the complex needs of providers and patients, we help our clients launch products and operate smoothly with precision, across all business shapes, sizes, and specialties. At Amplity, we partner with our clients to get the right medicine into the hands of those who need it, ensuring that each and every patient receives equitable care — as quickly, safely, and effectively as possible.Amplity Areas Of ExpertiseMedical - Outsourced global clinical & medical engagement for accelerated drug approval and acceptanceSales - Flexible, scalable sales teams for rapid product launch & lifecycle managementIntel - Real-time insights powered by a one-of-a-kind comprehensive qualitative database + platformComms - Premium content & audience access to critical oncology care networksLearn - Continuous growth for teams and individuals led by pharma industry expertsPurpose of roleThe Program Manager within Amplity has responsibility for leading and managing large singular teams, or multiple smaller teams of field-based individuals, namely Medical Science Liaisons (MSLs), Patient Diagnosis Liaisons (PDLs), Clinical Trial Liaisons (CTLs) etc.) to deliver specific Client specific project KPIs.This role has overall responsibility for directing and facilitating the recruitment process of field-based teams, on-boarding them into new roles and ensuring individuals have the correct therapeutic and product knowledge to safely and compliantly converse with HCPs at a peer-to-peer level.Daily management of the field-based team is a key aspect of the role ensuring the effective implementation, execution, and delivery of Client requirements to achieve key goals in specific locations and sites. Retention and expansion of assigned projects is a key goal.The specific deliverables being managed can vary and is defined in the contract Amplity holds with the client organisation.Meaningful management expertise may be deployed in the following areas:Implementation and delivery of overall Client strategySetting and monitoring of KPIsExecution of key strategic plans in the fieldConsultancy services to Client in helping to shape and form localised planningCreation of internal and external reportsInsight gathering to develop future strategy and create better solutionsPerformance management, appraisals and renumerationTraining and coaching of field teams to increase skills and capabilities that drive outstanding clinical and scientific conversations and outputsPastoral care of the field teamAssisting the renewals processKey accountabilitiesClients – External/InternalProactively manage relationship with assigned contacts in client organisations and seek opportunities to strengthen and build new relationships; be “the true partner”Develop and maintain positive relationships with relevant stakeholders in client organisation, referring business opportunities and insights to the Director, Medical, and the aligned Account DirectorIntegrate full range of Amplity offerings and capabilities into all client discussions as appropriateDrive and facilitate Quarterly Business Reviews with the Client and all Amplity support functionsEncourage collaboration and innovation within Amplity to create exciting client solutionsRole model Amplity values and represent our brand, demonstrating sound judgment and integrity in all aspects of the roleMonitor project status/changes and develop solutions to address arising issues by engaging the Director, Medical, People (HR) Team, Finance Manager and Account Director on issues that may impact revenue,



client expectations or satisfaction and issues related to public perception of client organisation or its productsStay up to date on the industry and trends developingUse industry knowledge and news to identify new potential new opportunitiesAssist as needed with wide team on ad-hoc duties as required and as appropriate to the roleCollaborate and meet regularly with colleagues and client as appropriateShare best practice and feedback to drive improved business performance internallyProvide input to help shape business strategy, be the ‘voice of the field-based team’ and an advocate for their role and their contribution towards business and client successGain engagement and support from all those involved in Client projects to deliver exceptional quality to exceed Client expectationsActively participate in the renewals process, working collaboratively with Leadership to execute efficiently and effectivelyPeopleLiaise with Talent Acquisition (TA) team to refine and finalise candidate search criteria and collaborate regularly during recruitment process, providing feedback where appropriateDevelop and maintain excellent relationships with relevant key stakeholders in the client organisation and communicate clearly and frequently with the Director, MedicalBe the ‘voice of the field-based teams’ within Amplity, to ensure resources are aligned to the support their needsConduct second stage interviews, co-ordinate client ‘Meet and Greet’ calls or meetingsWork in collaboration with Project Managers to plan and implement assessment centres, ensuring full attendance and make final candidate selectionsWork in collaboration with HR and project management to facilitate induction and onboarding for new starters in collaboration with relevant departmentsEnsure relevant objectives and plans are in place to successfully manage end of probation discussionsTranslate programme/project requirements into operational task and Key Performance Indicators(KPIs) for successful execution of contracted deliverablesSet expectations with team around performance, providing clear goals and direction and managing/removing any barriers to success, clarify appropriate communication routesManage any employee relations and contractual issues or concerns related to employee terms and conditions in conjunction with People (HR) TeamCoach team to plan, conduct and follow-up on outstanding scientific exchange with external experts and Thought LeadersUse a coaching approach to enable team to grow and develop:Know strength/grow strengthObserve and listenAsk insightful questionsCapture outputs to ensure there is a clear action plan to enhance performanceIdentify training needs and facilitate interventions utilizing Amplity’s LMS to meet these needs e.G. coaching sessions, workshops, remote learning and working with Client lead to understand costs and budget implicationsEnsure team members are equipped with appropriate IT software/hardware, understand how to use it and have access to support services e.G. helpdeskMotivate, retain and develop team to progress towards an aligned vision and goalProcessesLiaise with People (HR) Team to raise employment contracts and necessary onboarding documentationApprove absence requests in accordance with company guidelinesManage all employees in accordance with Company policies and country standards e.G. absence, disciplinary, performance etc.Monitor individual and team performance against KPIs, collate insights and prepare client reports that add genuine value to client’s therapy area strategyRespond to queries and questions related to client projects in a timely and supportive wayShare relevant Amplity and Client procedures and processes to ensure team operate within a compliant framework and in accordance with legal requirementsConduct regular field-visits and undertake regular 1:1s (face-to-face or remote, depending on geography)Work closely with wider team and business to ensure key information and feedback is shared to improve future proposals and client offeringsPlan and create necessary processes to capture feedback and “next steps” for end of projects ensuring full collaboration with all departmentsWork with TA to develop process for exploring all opportunities for redeployment of employees to relevant projectsWork in conjunction with People (HR)



Team to process any leaversWork with Account Director to capture any feedback related to projects to inform future proposalsCreate and produce timely reports as required by leadershipThrough keeping up to date with the industry drive new ways of working and process improvements in line with industry news and trendsDevelop and implement appropriate processes to ensure operational effectiveness of teamShare insights and business opportunities with Business Development team for follow upMaintain the required technical and scientific expertise including competitive landscape and pipelinesMaintain up to date and relevant knowledge of therapy area, clinical papers, patient treatment pathways and client products and support team with training in this areaComprehend and communicate complex technical and scientific information and terminologyEstablish and maintain relationships with national and international Key Stakeholders to drive client’s medical strategy.Role model excellence in scientific exchangeAccompany and support team at national and international congresses if requiredUnderstand aspects of healthcare environment that may influence client’s medical strategy and provide input and insight to help drive successFinancialsAlways negotiate offers in line with budget prepared and where these exceed outlined budget, liaise with Finance and client to gain approvalEnsure self and team operate within any financial budgets allocatedApprove all travel and expenses incurred by team in accordance with company policies and within agreed timelinesProvide input into any financial planning and control procedures as requiredEnsure team has access to and understand how to use financial systemsAlways operate in a cost-efficient mannerAssist with any forecasting and financial data that Business Acquisition or Finance may haveDemonstrate ROI with all activity where possibleAssist as needed with wide team on ad-hoc duties as required and as appropriate to the roleEssential Skills, Knowledge And ExperienceEducated to degree level or equivalent – scientific field highly desirablePhD or MD equivalent highly desirable3-5 years prior experience in pharmaceutical or healthcare including understanding of drug developmentDemonstrable experience of people managementCritical appraisal of scientific dataFluent EnglishKnowledge of compliance framework for field-based medical rolesKnowledge of industry codes of conductTherapy area knowledge and/or experience highly desirableDemonstrable experience working in a fast-paced environmentProficient in the use of Microsoft Office packagesSolution driven with the ability to work collaborativelyExceptional customer focusExceptional listening skills to fully understand client requirements and needs, with the ability present workable solutionsOther RequirementsAbility to travel Globally (as required)Full Driving License essentialFluency in at least one other language, highly desirableValuesExcellencePassionIntegrityInnovationCollaborationPerformance CompetenciesPlanning and organisationDrive for resultsCommunication skillsCustomer focusTechnical expertise/knowledgeProblem solving and decision makingAbout UsAmplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.Our Diversity PolicyWe encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual’s skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.#J-18808-Ljbffr

📌 Program Manager - International Medical Solutions - Amplity (Madrid)
🏢 Amplity
📍 Madrid