Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.
We're proof that a high-performing culture doesn't need an office. on TIME and Statista's **** list of America's Top WorkTech Companies
Named one of America's Greatest Startup Workplaces **** by Newsweek
A G2 Spring **** Leader across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance
global employment platform ~ independently verified since ****
Two of those rankings measured our business impact from the outside. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. While this position is posted in a specific region, all of Oyster's positions are fully remote, and you can work from home. In this highly strategic and cross-functional role, you'll own and evolve Oyster's global network of external payroll partners and core compliance providers that underpins end-to-end payroll delivery across our markets. Operating with a primary focus (~80%) on core multi-country payroll delivery, vendor accuracy, calendar adherence, and operational controls, alongside secondary oversight (~20%) of specialized Compliance vendors, you'll ensure our partners deliver scalable, high-quality, and fully compliant solutions that enable our customers to hire anyone, anywhere. You'll combine commercial acumen, operational excellence, regulatory monitoring, and strong relationship management to drive vendor performance, execute risk assessments, resolve complex payroll escalations, and continuously strengthen our global partner ecosystem. From leading commercial negotiations, compliance tracking, and governance frameworks to identifying new partner opportunities and ensuring alignment with local legal and statutory payroll standards, you'll play a critical role in shaping how Oyster delivers integral employment solutions at scale.
You are commercially minded, data-driven, solutions-oriented, and energized by building strong partnerships that create long-term business impact.
Act as the Subject Matter Expert and primary operational and commercial owner for Oyster's strategic multi-country payroll partners worldwide.
Maintain deep operational mastery of end-to-end payroll delivery workflows, cut-off calendars, variance analysis, Gross-to-Net (GTN) calculations, statutory filings, and failure modes across key markets
Partner with internal Pay & Payroll operations teams to monitor partner SLA compliance, data payload delivery, and payroll cut-off adherence
Proactively evaluate vendor capacity, operational readiness, and processing controls ahead of peak payroll cycles and expansion into new markets
Hold partners accountable for payroll accuracy, timeliness, statutory compliance, compliance tracking,



responsiveness, controls, and customer outcomes
Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability
Build and maintain expertise in multi-country payroll delivery, regulatory dependencies, and contractual trade-offs
Vendor Performance & Governance
Establish baselines and monitor vendor performance through KPIs, SLAs, scorecards, and remediation plans
Lead recurring executive business reviews and performance discussions with partner leadership teams
Translate payroll-partner performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership
Monitor operational performance and proactively identify service risks or quality concerns
Conduct structured vendor compliance audits, risk assessments, and operational reviews across the partner ecosystem
Lead ongoing regulatory monitoring, risk assessments, and compliance tracking to ensure there are no gaps in compliance across all payroll and compliance vendor operations and local legal standards across all operating regions
Commercial & Partnership Management
Lead or materially shape commercial negotiations, contract renewals, pricing, remedies, and service changes
Strengthen strategic partnerships to support business growth and customer outcomes
Lead complex, multi-market payroll escalations through root?cause analysis, recovery, prevention, and executive communication
Identify and source new partners to strengthen global coverage and capabilities
Evaluate and onboard new partners to strengthen Oyster's global coverage
Recommend improvements to ecosystem strategy, scalability, and service quality
Strategic Business Partnership
Guide partner selection decisions based on customer needs and business priorities
Share insights from vendor trends, escalations, and operational performance data
Enable scalable and commercially sound global employment solutions
Maintain secondary oversight (~20%) of specialized Health & Safety and Compliance vendor relationships, ensuring partner capabilities and SLAs support local statutory requirements
Protect customer experience while balancing operational and commercial priorities
Continuous Improvement & High Performance
Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality.
Build scalable processes, knowledge,



automation, and AI?enabled reporting while protecting payroll and personal data.
Identify opportunities to improve workflows, documentation, and knowledge management, ensuring Pearls have accurate, accessible self?Projects
functional projects as we work towards our Mission to enable companies to hire anyone, anywhere!
5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment
Strong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls
Significant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment
Deep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards
Evidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews
Commercial negotiation and contract?management capability, including pricing, service levels, remedies, renewals, and trade?term business goals
solving skills, with the ability to use data to drive decisions and improvements
functional by nature, with experience partnering across Operations, Legal, Support, Sales, and Customer?Demonstrated track record of proactive business partnering with internal stakeholders such as HRBPs, Lifecycle Teams, and Pay teams
(Experience working with general vendors across multiple regions (APAC, EMEA, LATAM, AMER)
(paced, scaling startup or global tech environment
(Experience implementing AI tools or automation workflows to improve workflows and vendor management
A reliable home internet connection (or be able to get one)
Fluent English language
Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ so other global teams can learn from us.
Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
Mental health support:
being service.
Receive a stipend for your laptop and home office equipment to get you set up quickly.
We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you receive a suspicious email about Oyster jobs or are directed to a site other than please report it via our Compliance and Ethics Helpline.
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