We are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States.

Our client develops an

automotive diagnostic device connected to a mobile app , allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. As a CSR, you will play a key role in this experience by helping users understand what's happening with their vehicle and guiding them through the next steps.

This is

NOT a sales role . It is a

customer support position , focused on handling calls, creating tickets, providing follow-ups, and resolving issues.

100% on-site position

at

WeWork - Av. Las Américas, Country Club .

Responsibilities

Serve as the

first point of contact

for U.S.-based users via phone, email, and chat

Assist customers when there is an issue with their

vehicle or diagnostic device

Resolve issues during the call when possible; otherwise,

create and manage tickets

for other teams

Clearly explain

next steps





and follow up with users until resolution

Document interactions and feedback in the CRM system

Collaborate with technical and support teams to resolve complex cases

Provide product guidance and onboarding support when needed

Share customer insights to help improve the product and support processes

3+ years of experience

in customer service or customer support

Experience supporting

U.S.-based customers

(preferred)

Strong communication and problem-solving skills

Comfortable handling calls and explaining technical or product-related topics

Experience using

CRM or ticketing systems

Strong organizational skills, attention to detail, and ability to multitask

Availability to work

on-site

at WeWork (Av. Las Américas, Country Club)

Open to a

contractor arrangement

(initially without benefits)

Occasional schedule flexibility if required

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