What we ask:Bachelor’s degree with 5+ years of experience, or a Master’s degree with 3+ years of experience - preferably in Customer Operations, Supply Chain Management, or LogisticsExperience in customer service, ideally within FMCGHigh level of Spanish, English and Italian (written and spoken). Fluency in French is a strong plus.Solid knowledge of FMCG supply chain processes and end‑to‑end order‑to‑cash executionExpertise in customer service activities such as order processing, transport coordination, invoicing, and complaint/return handlingStrong familiarity with ERP systems, customer integration platforms, and digital tools that support automated order flows (EDI, portals, robotic processes)Proven ability to lead CI (continuous improvement) initiatives, support system testing, and solve structural process issuesExperience with Salesforce and/or SAP S/4HANA is a strong plusWhat we offer:Career Development & GrowthA culture that strongly encourages internal career progressionInvestment in relevant training, learning opportunities, and education aligned with your field of expertiseA work environment where knowledge sharing is part of our daily culture, because we believe that’s how you learn and grow the mostTrust and autonomy to create long‑term impact that contributes to better nutrition for the worldWorking Environment:An international setting with driven and professional colleaguesAn informal yet ambitious atmosphere where collaboration is keyCompensation & Benefits:A salary based on the position level, your experience, and your academic backgroundAnnual bonusHealth insuranceMeal allowanceGym discountsFlexible remuneration options,



including transports and childcare vouchersHybrid way of working (50% home office)Vacancy description:As a Senior Customer Operations Specialist, you act as a driving force behind improved service performance and continuous operational excellence. Operating within a functional Customer Operations setup, you dedicate a big part of your time to continuous improvement, project coordination, and change management, while maintaining oversight of critical operational flows. You identify inefficiencies, lead optimization initiatives, and collaborate closely with Customer Operation and supply chain partners to bring new solutions to life.Key contributions of this role include:Leading CI initiatives that simplify processes, reduce manual interventions, and improve system reliability. Resulting in faster resolution times and lower customer effortManaging medium complexity projects and contributing to larger cross-functional programs that increase customer satisfaction and operational efficiencyCoordinating and executing end-to-end regression testing during system upgrades or changes to ensure process continuity and minimize service disruptionsMonitoring automated order, delivery, and invoicing flows (EDI, web portals, robotic processes) and driving structural improvements based on root cause analysisActing as a key liaison between Customer Operations, IT, and supply chain teams to align on system enhancements that directly benefit the customer experienceProviding expert support in handling complex customer and logistics inquiries, ensuring clear communication and proactive issue resolution

📌 Barcelona: Senior Customer Operations Leader, Hybrid (Eixample)
🏢 FrieslandCampina
📍 Eixample