Emerald Stay is seeking a proactive Guest Relations / Concierge member to deliver exceptional experiences for guests across our Barcelona destinations.
You will liaise with guests pre- and post-stay through email, WhatsApp and calls, arranging airport transfers and at-home massages, while coordinating with local staff to ensure smooth arrivals and registrations.You will handle complaints with empathy and professionalism, processing invoices at checkout and capturing guest feedback to improve#J-*****-Ljbffr
📌 Boutique Hospitality Operations Lead (Madrid)
🏢 Emerald Stay
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.