Werfen is a growing, family-owned, innovative company founded in ***
* in Barcelona, Spain. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
OverviewTo provide a full support service to all Business Unit and Technical Services teams with particular emphasis on tender application and completion and providing quotations to customers for instruments and associated reagents.
ResponsibilitiesKey Accountabilities
- Complete and return PQQ's, tender and supporting documentation as per ISO procedures. Record details of all tender submissions. Keep copies of tender documentation in customer files.
- Maintain a list of tender opportunities identified. Keep a PDF copy of all notices on the server.
- Update all relevant information held on company CRM as necessary:
- Maintain customer contacts
- File quotations, completed tenders, contracts, OVF's and TOP Sheets,
- File OQ's, IQ's, training documents and data deletion documents
- Prepare all quotes including general, renewal, reagent rental proposals and billable repair quotes.
- Distribute signed contract to appropriate Werfen UK departments.
- Compile and distribute customer quarterly reports and support AS, AAM and TSM in collation of data for KPI queries
- Compile, format, send and file letters as required.
- Update and maintain logs for Exhibition Stands and other sales & marketing equipment.
- Prepare training certificates for customers and issue following workshops, demo days, instrument training and business unit specific meetings.
- Maintain and update generic information for tenders.
- Approve customer access requests to controlled area of Werfen UK website.
- Coordinate updates of controlled documents; Maintain an up to date log of all instrument orders and shipments




- Monitor generic email inboxes and forward as necessary in conjunction with other sales coordinators.
- Receive and direct telephone calls arriving at the sales office.
- Support Logistics with shipping / handling quotations for instrument relocations and non-standard installations as and when required.
- Support Marketing Communications Manager with newsletter content.
- Download, collate and distribute customer feedback from returned surveys and feedback portalsDownload, collate and distribute other online reports as directed (e.
MyOrders or MyInstrument management reports)Office Management
- Maintain sales office and assigned storage spaces in a logical and tidy manner
- Maintain stocks of promotional material and order additional items as necessary.
- Order products using company accounts from online portals (e.
Amazon, RS)
- Create induction / training schedules for new starters.
- On receipt, coordinate distribution via team managersIn house hospitality – reservation of meeting rooms and laboratories, plus ordering of lunches for meetings and training, with support for set out and clear upField ActivityMeetings, Exhibitions and Travel
- Organise venues, coordinate and attend team meetings as requested to take minutes.
- Update and maintain the exhibitions schedule and budget spreadsheets, including transparency tool.
- Organise and coordinate bi-annual group meetings.
- QualificationsMinimum Knowledge & Experience required for the positionMin knowledge
- Intermediate Excel
- Intermediate PowerPoint
- Intermediate Word
- SAP
- CRM
- Awareness of Quality Management Systems (covering quality, environmental and information security)Skills & Capabilities
- Delivers results
- Relationship management
- Flexibility and adaptability to a fast changing environment
- Seizes accountability
- Solid business and financial AcumenTravel RequirementsMinimal

What we offer
We offer:Contributory Pension SchemePrivate Medical InsuranceMedical cashplanEmployee Assistance ProgrammeSalary sacrifice EV car schemeSeniorcare by LottieWerfen appreciates and values diversity.

📌 Home Working (España)
🏢 Werfenlife
📍 España