Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.Help and support with testing products; and report the results to your line manager.Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.Attend regular training and meetings to maintain and expand knowledge and performance level.Understand and strive to meet or exceed targets while providing excellent consistent customer service.CompetencesA good team player who is able to work with other team members to achieve team targetsGood communication skills as well as interpersonal skills to understand customers' needs and meet their expectationsPositive attitude towards workHigh integrityA demonstrable passion for Information TechnologyFluent in Mandarin, both written and verbalFluent in English and Spanish, both written and verbal.

📌 Technical Support Engineer - Campus Recruitment (Madrid)
🏢 Hikvision Iberia
📍 Madrid