About the opportunityYou'll join the Client Service team in our Enterprise Fitness vertical as an Application Support Specialist, working remotely from Spain.
The team provides 3rd level technical support for the Exerp Platform, our ERP for some of the largest fitness chain operators in the world, along with our web services and apps.
Our products are complex, highly customisable and built to flex around each client's needs.
Reporting into Manager of Client Services for Xplor, you'll support our clients by:Acting as a daily point of contact for clients, mainly through tickets and also in client meetingsAnalysing and resolving complex product issues and questions, and bringing in the right internal people until the problem is solvedTroubleshooting technical issues and tracking down bugs alongside a team of Technical Product AnalystsReporting issues directly to our Engineering teams with clear, detailed documentationJoining our Major Incident response team to resolve the most urgent and critical client problemsKeeping the client experience at the centre of every interactionThis is a fully remote role based in Spain.A bachelor's or master's degree, or equivalent experience in technical support or a similar client-facing role, ideally supporting software applicationsExcellent written and spoken EnglishExcellent written and spoken SpanishConfidence engaging with clients in meetings and during critical situationsExperience with databases, SQL and Excel,



and a genuine interest in ITStrong attention to detail, patience and a structured way of workingCurious and eager to learn, able to work independently and as part of a teamNice to have: Software beforeValues and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:Find a better wayDo the right thingSay it straightWin togetherOwn the outcomeIf these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplor er, you will be part of a global network of talented colleagues who will support your success.
Some of our perks and benefits are: Paid Parental Leavebenefit programs#GiveBackDays/Commitment to social impact - 3 extra days off to volunteer and give back to your local communityOngoing dedication to Diversity & Inclusion initiatives such as D&I; Council, Integral Mentorship ProgramAccess to free mental health supportFlexible working arrangementsBefore you apply To be considered for employment, you must be legally authorised to work in the country you're applying for.
This applies to remote roles too.
Xplor does not sponsor visas, either at the time of hire or at any later time.
We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

📌 Application Support Consultant (Madrid)
🏢 Xplor
📍 Madrid