Further Group is a fast-growing and dynamic company at
the forefront of innovation, leveraging cutting-edge technology and
a deep understanding of the healthcare sector to deliver turnkey
solutions for the treatment of serious medical conditions. Our
company works with insurers, large employers, and affinity
organizations worldwide, to accelerate consumer access to the best
treatment choices. As the global leader in our field, we are
seeking a highly experienced and dynamic individual to join us
Clinical Case Manager (Polish Speaker). We are looking for a
Clinical Case Manager , with an empathic, can-do attitude who is
passionate about service delivery and eager to make an impact on
people’s lives at the most vulnerable moment for them – through the
pathway of a critical illness. This role will be constantly
enhancing the quality of the Patient’s journey and delivering a
5-star Customer experience at each interaction. The ideal candidate
has experience in customer operations within the sector of health
insurance or second medical opinion. The Clinical Case Manager will
assess, plan, implement, monitor, and evaluate actions required to
provide the best remote support to the patient prior, during and
after the treatment. The successful candidate will be accountable
for the full Customer Care cycle. As our Clinical Case Manager
(Polish Speaker), you'll get to: Provide support to incoming cases
and confirm policy, as well as medical eligibility according to
internal process Coordinate and provide access to the best
specialists and health care providers in a timely and effective




manner Support the insured member to understand the products,
process, and clinical journey Interact directly with Customers and
Families along the Customer journey for intake interviews and
others, keeping track of their progress and ensuring satisfaction
Provide support to Claimants, Clients and Providers via phone,
chat, email, digital platforms or other as per communication
standards Organize internally with Medical Panel and externally
with Medical Providers to establish a clear pathway for treatment
recommendation and consequent services Review medical reports and
treatment plans and control medical costs triggering the
appropriate level of authorizations Handle assigned cases, draft
service plans, review case progress and determine case closure Help
insured members make informed decisions by acting as their advocate
regarding their clinical status and treatment options Develop
effective working relations and cooperate with internal Teams and
colleagues, especially the medical team throughout the entire case
management process Collaborate and coordinate with international
TPA’s wherever and whenever applicable Use the clinical background
and knowledge to provide guidance and support to Claims
Coordinators and other colleagues Participate in clinical case




discussions as needed and support the medical panel Maintain all
case records completed and up to date within internal systems
(i.e., record case information, complete accurately all necessary
forms, produce reports…) Adhere to professional standards as
outlined by protocols, rules, and regulations We'd love to meet
someone who: A University or College Undergraduate degree (Medical
or Nursing) 3-5 years of professional experience in a similar role,
ideally from an international health/insurance-oriented business is
a plus Preferred with Clinical Oncology experience Understanding of
the customer operations or Patients’ Care processes Excellent
verbal and written communication skills in English and Polish, any
other language will be considered an asset Strong interpersonal
skills, empathetic High attention to detail, organized and
structured mind Strong can-do attitude Experience in problem
resolution Ability to multi-task, organize and prioritize work If
this sounds like the idóneo job for you, don't hesitate to apply
now! We are looking forward to hearing from you! Further is a
certified “Happy At Work” employer. We earned the “We Impact Index”
certification along with a Bronze Medal from Ecovadis,
demonstrating our dedication to a positive work environment and
impactful ESG practices. We believe passionately that employing a
diverse workforce is central to our success. We do not discriminate
on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital, or disability
status.

📌 Clinical Case Manager (Polish Speaker) (Madrid)
🏢 Further Group
📍 Madrid