We create technology with purpose to generate a positive impact on society.
We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience.La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits.
We are one global team, guided by respect, integrity, and a passion for doing better every day.Job DescriptionAs a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.
Strategic influence and development of the existing business of the assigned T Cloud Public.
customers in order to increase the value added for the customer and the sales for the T Cloud PublicComprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
Active participation in the respective vertical squad of the T Cloud Public.Avoiding "churn" through proactive analysis and management of T Cloud Public customers.Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.Participation in the planning and forecasting processes.Transferring customer requirements to the T Cloud Public impediment and demand process.Supporting the further development of cloud handling support.QualificationsCompleted degree in computer science, engineering or comparable training or further education.Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.Top knowledge and experience in the field of AIStrong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promiseStrong knowledge of market-relevant cloud ecosystems and experience with partnersStrong knowledge in the field of cloud (IaaS, PaaS, SaaS).
Knowledge of the offerings of AWS, Microsoft Azure, Google, RackspaceDevelopment of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.Very good technical understanding of standardized service provision through platforms.Experience in international cooperation with Local Business Units and NatCos.High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.Fluent written and spoken German and English .
T-Social: social initiatives (sports, community, health, ...).
Hybrid work model (remote/on-site).
Adaptable working hours.Growth & developmentCustomized training: access to Coursera to learn whatever you want, whenever you want.Weekly language classes (English & German).
Compensation & benefitsFlexible compensation plan (health insurance, meal vouchers, childcare, transport).
Social fund.Free access to specialist services (medical, legal, wellness).

📌 Customer Success Manager -T-Cloud- German Speaker (M/F/D) (Córdoba)
🏢 T-Systems Iberia
📍 Córdoba