Experteer Overview In this role you serve as the post-sales technical advisor and trusted partner for cyber security customers. You will drive adoption, engagement, and long-term success through strategic account planning and executive conversations. You translate technical challenges into business outcomes and align security initiatives with customers’ objectives. You work across cross-functional teams to ensure smooth deployments and ongoing value realization, leveraging threat intelligence to guide guidance and investments. This position offers the chance to shape security outcomes for enterprise customers in a fast-growing environment.Compensaciones / Incentivos
- Act as the primary post-sales technical advisor and trusted partner for assigned customers
- Develop relationships with customer stakeholders including security teams and IT leadership
- Translate security risks into business-focused recommendations and outcomes
- Lead customer success reviews and executive business discussions
- Own onboarding and structured deployment plans to accelerate time-to-value
- Guide deployments, integrations, configuration optimization, and adoption initiatives
- Provide data-driven security posture and platform utilization recommendations
- Design and deliver enablement programs for customer security teams
- Leverage threat intelligence to provide contextually relevant guidance
- Collaborate with Support, Engineering, Product Management,



and Sales to resolve complex issues
- Own and drive resolution of critical escalations and mitigate risks
- Report on key CS metrics (NRR, adoption, CSAT/NPS, renewals) and use insights to protect/grow the customer base
- Maintain executive-level relationships and communicate value realization to leaders
- Contribute to renewal and expansion strategies with technical and business guidanceResponsabilidades
- 5+ years in Customer Success, Technical Account Management, Security Engineering, Professional Services, or related roles
- Strong hands-on knowledge of endpoint security technologies (EDR/EPP, antivirus, anti-malware)
- Familiarity with OS-diverse environments (Windows, macOS, Linux), VDI/remote deployments, and MDM/UEM
- Experience managing enterprise customer relationships and high-priority escalations
- Excellent written, verbal, and presentation skills
- Ability to analyze data and translate insights into business recommendations
- Familiarity with security frameworks (NIST, CIS Controls, Zero Trust) and executive-level communication
- Experience presenting to CIOs/CISOs and other C-suite stakeholders
- Thrives in fast-paced, high-growth environments
- Preferred: SaaS cyber security experience; knowledge of endpoint protection, email security, identity security, cloud security, or workspace security; incident response coordinationRequisitos principales
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📌 Technical Customer Success Manager, Endpoint Security (Barcelona)
🏢 Check Point Software Technologies
📍 Barcelona