Sales Manager (German Speaking) - Onsite - HS03Si está considerando enviar una solicitud, asegúrese de pulsar el botón de solicitar de abajo después de leer la descripción completa.
d'Aragó, 30 Time Type: Full time Job Description: The Operations Manager I is responsible for coaching and supervising a group of Team Leaders.
As an Sales Manager on our team, you will: Management 30% Be responsible for all sales leads in our Valencia hub Manage directly small team of sales agents Monitor and report team performance (correct call treatment, case treatment...) Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work Motivate as a team leader and site leader controlling turnover and retaining potential and motivated team members Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes Keep track of each agent's training and training needs to improve technical and phone communication's skills Participate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones) Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics Organisation 20% Organise and optimise shifts Changing agents' settings in Symposium.
Take care of logistic problems (office supplies, general working conditions).
Maintain contact with the customer regarding cases, new procedures, applications,
tools Reporting 15% Collect metrics, analyse these and report to customer / management / quality team.
Knowledge & Key Skills require Education/Knowledge Bilingual or proficient in German and advance level of English Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration Business knowledge and commercial awareness Previous experience IT knowledge High customer care knowledge Previous track track record outbound sales Previous experience managing sales pipelines Personal abilities Strong communication skills Ability to implement and manage change Follow the security rules of the company What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
Full time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00- Compensation: base salary of ****** euros gross/year + up to ***** euros gross/year in bonus + Medical Insurance + Ticket Restaurant Card - Great office location in Valencia - Full paid training about the company and the project you will be working on - Career development program and specialized courses Experience the best version of you!
At Concentrix , we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you, and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice".
English (Required) Time Type: Full time #J-*****-Ljbffr