Company Description What's Red Points all about?
Red Points is the most widely used solution to recover digital revenue.
They leverage Red Points to take back the revenue that's rightfully theirs.
With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost?Be part of the change: join us on our mission to make the Internet a safer place!
Job Description As our Customer Success Manager, you will be in constant interaction with our Enterprise and Mid?Market clients to provide the best customer experience and, of course, maintain our current churn rate.
We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues.
You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best?in?class user adoption, revenue retention & growth,



and customer advocacy.Managing portfolio of clientsWork cross-teams to boost client resultsHold regular meetings with your portfolio of clientsKeep clients up?to?date on initiatives and product launchesDetect areas of improvement on client KPIs and execute on themQualifications Fluency in English is required; users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a "vendor" to "partner", ensuring they have a consistent, best?in?class experience in every interaction with Red Points.Impeccable at engaging with customers in a defined cadence and have quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals.urgent matters are given sufficient priority.Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points.notch Private Health Insurance, fully covered by the company.23 working days of holidays per year, plus the local public holidays.Tax relief/ ?We have a hybrid model, with a adaptable start time.At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.We are an equal opportunity employer and value diversity at our company.

📌 Customer Success Manager At Red Points (Barcelona)
🏢 Red Points
📍 Barcelona