Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more.
By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
Founded in ****, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries.
About the Role Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences.
As a representative of Perk, you'll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence.
What You'll Do Respond to customer queries via email and phone in a timely and knowledgeable manner Troubleshoot and resolve issues while providing accurate information and following up as needed Document interactions and escalated complex cases to the appropriate teams Ownership of incoming requests from customers, including the creation of tickets for the internal organization Ownership for tracking-to-resolution of recorded incidents or bugs Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe Internally,



you're the first point of contact for knowledge on the operational use of our software What We're Looking For Background in finance and or accounting is a strong plus Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus Ability to handle a variety of tasks at a high frequency Structured and detail oriented approach to work Fluency in English , additional languages are a plus What we offer Receive competitive compensation and equity ownership in Perk Rest and recharge with our generous allocation of vacation days plus public holidays Take control of your physical health with your choice of private healthcare or a gym allowance Know that your loved ones are protected financially through your Life Insurance if the worst were to happen Join our unforgettable Perk events, including our spectacular annual summer party Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones Make your money go further with our flexible compensation plan Focus on your family with 17 weeks' paid parental leave during your child's first year Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes Broaden your horizons with up to 20 "Work from Anywhere" days per year Nurture your language skills with in real-life English, Spanish and Catalan lessons Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years Let us help you move to one of our hubs with relocation support Note - This position requires being based in Barcelona .
We can help with relocation if necessary.
Interview Process Talent Acquisition Interview - 30mins Virtual Assessment + Team manager interview - Virtual Final interview - 30mins In Person AI at Perk AI is embedded in how we work across every function.
In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.
We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it.
How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office.
Please submit your resume in English if you choose to apply.
xkdbapo Perk is a general company with a diverse customer base, and we want to make sure the people behind our product reflect that.

📌 Customer Care Specialist - Finance & Accounting Platforms (Barcelona)
🏢 AmTrav
📍 Barcelona