This Full time on site position offers great opportunities for career growth.
Our vision: to build the world's first fully automated CRM.
You're responsible for your projects and tasks end-to-end.
Your Role As Junior Customer Success Manager for Activation in France, Spain and ItalyYou make sure every new French-, Spanish- and Italian-speaking customer goes from "just signed" to "fonio picks up our calls every day".
You own the first weeks of the customer journey: setting up their AI assistant, testing and fine?tuning it, and getting it live on their phone line.
You learn how each feature works and figure out the best setup for each customer, whether that's a dental practice in Lyon, a law firm in Madrid or a car workshop in Milan.
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Test and fine?Hand activated customers over to Customer Success with a clean setup and clear notes.
Track your onboardings and activation results in HubSpot.
Who We're Looking For0–2 years of experience in a customer-facing role (onboarding, support, CS, sales,



hospitality or customer service) or a strong graduate profile.
Internships count.
Native or C2 level in at least two of Spanish, Italian and French, and at least B2 in the third.
Fluent English is required.
You enjoy clicking through a platform until you understand it, and you're not scared of webhooks, APIs or phone settings.
Com, Zapier), writing prompts for AI, or a technical study background is a plus.
You explain things simply and stay patient with non-technical customers, by phone or video Structured: you can run several onboardings in parallel, across three markets, without dropping anything.
German is a plus, but not required.
You'll learn AI and voice tech faster than anywhere else, with a real path into Customer Success, Solutions or Forward Deployment.
Red Bull, Mate, Cola, Almdudler and more.
It's yours.
It mostly sells itself.

📌 Junior Customer Success Manager (Fr, Es, It) At Fonio (Barcelona)
🏢 fonio
📍 Barcelona