About Griffith Foods

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Purpose of the Role

The IT Operational Support role provides reactive and proactive 1st and 2nd level IT support to employees using a wide range of business technologies. The position is responsible for ensuring the effective operation, maintenance, and continuous improvement of IT services, infrastructure, and end-user solutions across the business. The role also supports IT projects, drives operational excellence, and helps deliver a high-quality user experience through strong technical expertise and people-focused approach.

Role & Responsibilities

- Provide 1st and 2nd line technical support to employees, resolving incidents and service requests in a timely manner.
- Support the deployment, maintenance, monitoring, upgrade, and operation of IT hardware, software, and business applications.
- Deliver technical support for Microsoft 365, Windows environments, and related collaboration and productivity tools.
- Manage IT assets including laptops, desktops, printers, mobile devices, audiovisual equipment, collaboration tools, and software licenses.
- Support help desk operations and ensure excellent service delivery to end users across multiple business functions.
- Collaborate with colleagues across the European IT team to identify and implement technology improvements and cost-effective solutions.
- Support the execution of IT projects,



change initiatives, and technology deployments.
- Deliver user training and technology awareness initiatives to help maximize adoption and effectiveness of digital tools.
- Develop and execute preventive maintenance activities, technology standards, and operational procedures to minimize service disruption.

Job Requirements

- Degree or Diploma in Computer Science, Information Technology, Information Systems, or a related field.
- Fluent English (C1) and Spanish and/or Catalan.
- Minimum 2 years of experience providing Level 1 and Level 2 technical support to end users in a business environment.
- Experience in a manufacturing environment is a plus.
- Strong knowledge of Microsoft 365, including user support, administration, and troubleshooting.
- Experience working with IT ticketing systems and endpoint security solutions.
- Excellent communication and stakeholder management skills.

What We Offer

Compensation: the starting base salary is 33.778€ fix gross per year, plus extralegal benefits.

Opportunity to work in an international manufacturing organization supporting users across Europe and the UK.

Exposure to a broad range of technologies, systems, and business processes.

Participation in regional IT projects and continuous improvement initiatives. xghoner

A collaborative and supportive work environment where innovation and professional growth are encouraged.

📌 IT Operational Support (Valls)
🏢 CO5400 Griffith Foods
📍 Valls