Contract: Permanent Employment Contract
Hybrid, with the possibility to work from home 3 days per week
We are looking for a Collections Specialist to join our Credit & Collections organization in Barcelona. You will work in an international environment where collaboration, customer focus, clear communication, and proactive account management are key to delivering a high-quality service.
Ensure timely collection of outstanding customer balances in line with Air Products' Credit & Collections Escalation Policy
Anticipate and communicate with Customer Services, Sales Representatives, and customers regarding disputed items, potential payment issues, and credit hold situations
Liaise with the Credit & Collections Team Lead on all credit related issues.
Fluency in English , both written and spoken
Basic accounting knowledge, particularly in customer accounting
Proficiency in MS Office applications
Ideally have experience handling inbound and outbound calls, preferably within a Credit & Collections environment
Strong negotiation skills, with experience engaging both customers and internal stakeholders on topics such as collections, dispute resolution, account reconciliation, and charges/payments
Experience with SAP is an advantage, though not mandatory




We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension plan
Flexible Compensation Plan: Includes a restaurant card, private health insurance for family members, nursery vouchers, and a transport card
Versátil Hours: With the possibility to work from home 3 days per week
Holidays: 23 days + additional days for work adjustment
Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen
Special Discounts: On your favorite brands for being part of Air Products
Parking Space: So, you don't stress about arriving at the office
Compensation decisions are based on objective, role-related criteria such as experience, education, skills, location, role scope and assessed proficiencies. This role has an established pay range, and the applicable range or relevant compensation details should be shared in line with local requirements and Air Products policy.
Founded in ****, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering comm
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📌 Collections Associate with English (Madrid)
🏢 Air Products
📍 Madrid