We are an international technology services company founded in **** and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg.
What are we looking for?
An Run & Support Project Manager to join a stable international project, based in Madrid.
Responsibilities:Run & Production ManagementLead Run activities for ISF infrastructure, ensuring high availability and operational stability
Supervise incident resolution (L1, L2, L3) and ensure SLA/SLO compliance
Coordinate major incident management (MIM) and communication with stakeholders
Drive root cause analysis (RCA) and implementation of corrective actions
Technical Evolution & Infrastructure InitiativesLead technical evolution projects, including:
Integration with enterprise security systems
Infrastructure modernization and obsolescence management
Optimization of performance, resilience, and maintainability
Manage technical roadmap and prioritization of infrastructure initiatives
Security & Vulnerability ManagementCoordinate remediation of security vulnerabilities (EVS / IVS) across platforms
Ensure compliance with security standards, audits, and internal policies
Drive coordination between security teams and technical teams to track and close risks
Change Management & GovernanceValidate risk, impact, dependencies, and rollback strategies
Ensure compliance with IT governance frameworks and corporate procedures
Coordinate complex changes across multi-country environments
CI/CD & DevOps Toolchain InfrastructureCoordinate infrastructure evolution of CI/CD toolchains and DevOps environments




Ensure alignment between infrastructure and deployment pipelines
Support automation and continuous delivery practices
Agile & Delivery ManagementManage and track user stories and technical backlog in Agile environments
Use tools such as JIRA and/or Octane for backlog management and delivery tracking
Collaborate with Product Owners and squads to ensure alignment between business and technical priorities
Participate in Agile ceremonies (planning, reviews, retrospectives)
Project Management & GovernanceLead infrastructure-related initiatives following project lifecycle phases (initiation, planning, execution, monitoring, closure)
Ensure adherence to governance processes, reporting, and decision bodies (e.g., Steering Committees)
Provide structured reporting on risks, progress, and deliverables
Manage stakeholders across IT, business, and security domains
Stakeholder & Multi-country CoordinationCoordinate activities across multiple countries and teams
Act as a bridge between operations, engineering, security, and business stakeholders
Ensure strong communication and alignment at all levels
Requirements:Tools: JIRA, Octane, ServiceNow
Infrastructure: Windows, Linux, Cloud environments
Protocols: APIs, SFTP, CFT
Security: mTLS, SAML, vulnerability remediation processes
Methodologies: ITIL, Agile, DevOps
Work Model:Hibrid.
Versátil hours, Monday to Friday.
We offer:Continuous training
Career plan tailored to employee preferences
Progression within the company
Flexible working hours
Hybrid work model
Language training (English, French, Spanish).
Salary: ***************€
#J-*****-Ljbffr

📌 Run & Support Project Manager (Madrid)
🏢 HN Services España
📍 Madrid