This job is with HP, an inclusive employer and a member of myGwork – the largest general platform for the LGBTQ+ business community.
Public Sector Process ManagerDescription -Job Summary• This role is responsible for owning moderately complex operational processes, collaborating with stakeholders to improve processes, and maintaining accurate documentation.
The role implements quality control measures, generates comprehensive reports, and provides recommendations for enhancements.
The role focuses on customer satisfaction, evaluates technology solutions, and participates in training programs to develop expertise in relevant areas.ResponsibilitiesOwns a moderately complex operational process, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.Implements quality control measures, conducts audits, and monitors key performance indicators (KPIs) to maintain high process standards.Generates comprehensive reports on process performance and communicates findings and recommendations to senior management.Addresses and resolves moderately complex operational issues and escalations, ensuring minimal disruption to business operations.Evaluates and recommends technology solutions to enhance operational processes and support digital transformation efforts.Develops expertise in relevant areas, stays updated on industry trends, and participates in training and skill development programs.Education & Experience RecommendedFour-year or Graduate Degree in Sales, Marketing, Business Administration,



or any other related discipline or commensurate work experience or demonstrated competence.Typically has 2-4 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with little or no work experience.Preferred Certifications• Certified Sales Operations Professional (CSOP)Knowledge & SkillsAccountingAgile MethodologyAuditingAutomationBusiness OperationsBusiness ProcessBusinessRequirementsChange ManagementContinuous Improvement ProcessData AnalysisFinanceKey Performance Indicators (KPIs)Lean ManufacturingLean Six SigmaProcess ImprovementProject ManagementSAP ApplicationsSix Sigma MethodologySupply ChainWorkflow ManagementCross-Org SkillsEffective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer CentricityImpact & Scope• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.Disclaimer• This job description describes the general nature and level of work performed in this role.
Job -Sales OperationsSchedule -Full timeShift -No shift premium (Spain)Travel -Relocation -Equal Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

📌 Public Sector Process Manager (Las Rozas de Madrid)
🏢 HP
📍 Las Rozas de Madrid