Account Director - Spain (Madrid)Team:Customer SuccessLocation:Madrid, SpainCommitment:Full-TimeWorkplace Type:hybridBefore jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world.
Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women's representation in STEM.Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact.
Proactively own renewals in accounts in cooperation with the Customer Success team.Consistently forecast monthly and quarterly performance.Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetingsDiscovering strategic needs and direction of the customers,



setting goals and objectives with a customer that will enable the teams to drive business impactAnalyzing stakeholder mapping and setting overall strategy to capture the right frequency in touchpointsTaking ownership of renewal success and strategy to achieve key commercial/contractual targetsEnsuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring the best customer experience and success recognitionAchieving customer advocacy goals with the marketing team with success stories, testimonials, and so onMonitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap executionWhat You Will Need:6+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaSProven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.
Proven track record of using sales & persuasive skillsTo be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clientsTo cherish one of our core ethos: care.
You'll need to care for our clients and make sure they feel at home with our products and our around-the-clock supportPassion for testing, measuring,



and improving outreach and follow-up effectivenessStrong communication skills in both writing and speaking (English and Spanish)High sense of responsibility and accountabilityA strategic thinker with excellent project and time management skillsExperience negotiating and navigating contracts and legal discussionsThrives in a fast-paced, high-growth, rapidly changing environmentProven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientists).
Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.What We Offer:Be part of a diverse team that's as integral as it gets — where every voice is heard and 50+ nationalities build together.Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.Opportunities to give back to your community through volunteering and purpose-driven social impact projects.From global retreats to team-building activities, expect year-round events that turn into lifelong memories.To do this, we are looking for the exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!
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📌 Account Executive M/F (Madrid)
🏢 Insiderone
📍 Madrid