Hi , I'm Andrea, Manager of Payment Operations.
I joined WeTravel in May, and I'm based remotely in Madrid, Spain.
I'm excited to find a new Payment Operations Specialist to join our integral team.I lead a global team of specialists focused on building reliable, scalable, and compliant payment operations that support our mission of powering the world's best group travel experiences.If you're someone who takes pride in precision, loves optimizing workflows, and is excited about working at the intersection of travel, payments, and fintech , I'd love to meet you!
About WeTravel Think of the most incredible adventures imaginable: trekking to Machu Picchu, cycling through Tuscany, or going on a safari in Kenya.
For years, the small businesses and local experts who run these trips have been stuck using messy spreadsheets, countless emails, and complicated payment methods.We build the tools that empower any entrepreneur to launch and grow their own travel business.
This is one of the last great frontiers of travel to come online, and as the category leader, we are at the forefront of this change.
From the first inquiry to the final manifest, operators run their entire business in one place.How We Work Our Payment Operations team is a fully remote team spanning multiple timezones, which means clear communication and documentation matter as much as the work itself.
Day to day, you'll be reviewing payment transactions, identifying risk, and working directly with customers and internal teams (Finance, Risk, Compliance, Product) to resolve issues.
Expect shifting priorities, some ambiguity,



and the occasional weekend shift as part of team coverage.Why You Should (or Shouldn't) Apply You should apply if you:Have 2-4 years of experience in an analytical, support, or operations role with a customer-facing component—including handling sensitive or complex issues over email, phone, or videoAre fluent in English with excellent written and verbal communicationAre fluent in Spanish, with at least a B2 level of written and spoken proficiency.Are comfortable with ambiguity and taking on responsibilities beyond a narrowly defined job scopeHave strong analytical and problem-solving skills, with the ability to assess risk and make sound judgment callsAre open to occasional weekend hours to support team coverageHave some familiarity with payment operations—things like refunds, disputes, KYC, or reconciliationsEnjoy working cross-functionally and contributing to process improvements(Bonus) Have experience with payment providers like Stripe, Airwallex, or AdyenYou might not be the right fit if you:Prefer a highly structured role with a fixed, narrow scopeFind manual, detail-heavy work draining rather than something you can push through while improving itAre uncomfortable with direct customer communication, especially on sensitive payment issuesNeed close,



in-person collaboration to do your best workStruggle with shifting priorities or ambiguityOn a Weekly Basis, You Will Find Yourself Reviewing incoming and outgoing payments to identify and prevent fraudulent or suspicious activityMonitoring transaction activity across platforms like Stripe and Airwallex to spot unusual patterns or anomaliesInvestigating and documenting fraud or suspicious card and bank activity, escalating to Risk and Compliance as neededResolving payment and operational issues directly with customers via email, phone, or video callsPartnering with Finance, Risk, Compliance, Product, and Legal teams on complex cases and daily operationsContributing to ad-hoc operational projects as priorities shift and the business evolvesIdentifying opportunities to improve and streamline manual workflowsBenefits Full-time - Fixed Term Contract (as International Contractor).
Although this is a remote role, employees are hired into a designated country of employment.
Coverage for certain work-from-home (WFH) equipment.Join an international, travel-loving team with a passion for adventure and innovation.Please Note As a member of our international team, you'll work full-time under a B2B contractor agreement, with monthly payments in USD.For this role, we can only consider candidates who have the full legal right to work in the country (citizenship or residency) this job is advertised for.
Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time.If you're excited about this opportunity and believe you're a good fit, we encourage you to apply and join us in transforming the travel industry!

📌 Operations Manager - Remote working (Madrid)
🏢 Wetravel
📍 Madrid