Team management and development: Lead and manage a team of approximately ten customer advisors.
Set and monitor team performance targets.
Motivate, coach and support team members to help them achieve their objectives.
Develop the team's functional and product skills through regular performance reviews, identify development needs and support skill growth.
Engage, motivate and retain team members.
Provide the team with visibility into project performance and long?term viability.Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora.Project oversight: Analyze team results and implement action plans to improve performance.
Ensure compliance with internal procedures.
Manage turnover and absenteeism, taking corrective actions when necessary.
Handle production incidents.Client / stakeholder management: Actively participate in the preparation and facilitation of production committees.
xqysrnh Contribute to delivering added value within the project scope.QualificationsManagement experience: 2 yearsProven expertise in telesalesRequired languages: French + English and/or Spanish

📌 Telesales Team Leader (Barcelona)
🏢 SQWAD
📍 Barcelona