We arepartnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona, Spain.
In this role, you will assist customers with enquiries related to purchases, products, orders, and after-sales services, ensuring a positive shopping experience across phone, email, and chat.
Provide customer support in Spanish, Basque, and English via phone, email, and chat
Handle issues involving deliveries, returns, and after-sales services
Provide clear information about products, shopping procedures, and available services
Deliver a positive customer experience across all communication channels
Ensure compliance with internal procedures and customer service quality standards
Native-level Spanish and Basque, both written and spoken




Very good command of English
Excellent communication and customer service skills
Comfortable using digital tools and multiple customer support platforms
Previous experience in customer service, retail, or e-commerce will be considered an advantage
Flexibility to work rotating shifts, including weekends
Permanent employment contract in Spain
Full-time position, 39 hours per weekRotating shifts from Monday to Sunday, between 09:00 and 23:00
Two weeks of paid initial training
Performance-based annual bonus
Professional development and career growth opportunities within an international company
#

📌 Customer Support Advisor - Spanish, Basque & English (Barcelona)
🏢 Personalbuero U Herrmann
📍 Barcelona