Experience the power of a game-changing career
We're a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Customer Service Sales Representative in Barcelona (Hybrid),
you will be part of our team of game-changers who are powering the brands of the future in tech.
Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
Customer Service Sales Representative
Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
Create quote and follow up with cross selling / up selling and a proactive and service attitude
Ensuring personal knowledge of the Store portfolio and Post sales process ?Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality,
efficient and customer centric approach.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Are bilingual or proficient in Dutch and fluent in English
Have strong communication skills
Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
Are customer driven and motivation to work in sales
Have Exceptional customer facing and customer care skills
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle:
Full time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00
Great office location in Barcelona with Hybrid option after two months
Full paid training about the company and the project you will be working on
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.