Remoto: Teletrabajo

About the companyNo deje pasar esta posibilidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, Finland and Estonia. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, Estonian and English languages.Role overviewAs a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.You will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. You will also assist our partners in the insurance and automotive industry with various questions related to roadside assistance.We are looking for someone who works well independently and is passionate about delivering excellent service to our customers. We value a positive attitude, willingness to learn, reliability, and a genuine desire to help people. You enjoy communicating with others, providing great service,



and staying calm and focused in a fast-paced environment.Required qualificationsExperience in customer serviceFluent in Finnish, both spoken and writtenProficient in English, both spoken and writtenSwedish language proficiency is a plusAbility to work all shifts is requiredGood skills in data/technology/systemsA clean criminal record is a prerequisiteYou will fit right in at Viking if you:value good work ethicshave strong teamwork skillsare comfortable working both individually and in a teamhave strong communication skillsfeel at ease using digital tools and phone as work toolsare comfortable using multiple systems simultaneouslyare detail oriented and enjoy complex tasksare solution-oriented both with customers and colleaguesare curious and eager to acquire new knowledgeare comfortable working in a fast-paced, dynamic environmentadapt easily to changewant to be a part of a solid team with strong xqysrnh company cultureWe offer:A permanent, full-time positionA meaningful job where you get to help peopleComprehensive training and onboardingCompetitive conditions and benefitsA collaborative and supportive Nordic working culture with great colleaguesModern offices in either Torrevieja or FuengirolaProfessional growth opportunities in an international companyA rotating schedule within 24/7 365 operations (day, evening, and weekend shifts)Work Conditions:Employment: Spanish based permanent contract, full-timeLocation: our office in Torrevieja or Fuengirola, SpainStart date: As soon as possible / to be agreedPlease note that remote work is not applicable

📌 Finnish-speaking Customer Service Consultant (Torrevieja or Fuengirola, Spain)
🏢 Viking Sverige
📍 Torrevieja