Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading Digital Wallet Provider, with the chance to work in beautiful Greece. This role is perfect for individuals who are enthusiastic about financial technologies and dedicated to assisting customers in navigating digital payment solutions. You will engage with clients in Polish, ensuring they receive top-notch support for all their inquiries.

Key Responsibilities

Manage customer inquiries related to digital wallet services, transactions, and account management via phone, email, and chat in Polish

Provide detailed information on account features, security measures, and troubleshooting support

Assist customers with account setup, fund transfers, and transaction issues

Resolve customer complaints and inquiries efficiently, maintaining a high level of satisfaction

Document all interactions and maintain accurate records in the CRM system





Collaborate with technical and support teams to ensure efficient resolution of issues

Stay informed about product updates and industry trends in financial technology to enhance customer interactions

Requirements

Fluency in Polish (both written and spoken) is essential;

proficiency in English is a plus

Experience in customer service, particularly in the financial or fintech sector, is preferred

Excellent communication skills with a customer-centric approach

Strong problem-solving abilities and the capacity to work under pressure

Ability to manage multiple inquiries effectively in a fast-paced environment

Familiarity with customer service software and CRM platforms is beneficial

Willingness to relocate and work in Greece, with the flexibility to work various shifts

Benefits

Competitive Monthly Salary 2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

And Much More..

📌 Polish-Speaking Fintech Support In Greece (Madrid)
🏢 Mercier Consultancy MD
📍 Madrid