Portuguese Speaking Fitbit Products Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading brands across the continent. We take pride in our ability to match skilled professionals with career-defining opportunities that offer international growth and professional prestige.
Job Overview
We are currently seeking a motivated professional for a Portuguese Speaking Fitbit Products Support Specialist position in Bulgaria to join a integral leader in the fitness and wellness sector. This is a unique opportunity to combine your language skills with a passion for health technology, assisting customers in optimizing their fitness journeys within one of the most exciting Portuguese-speaking jobs currently available in the Balkans.
Key Responsibilities
Provide world-class support for Fitbit users in Portuguese, focusing on fitness and wellness device troubleshooting
Assist customers with the synchronization of wearable technology and integration with the Fitbit health platform
Guide users through personalized health and wellness goal settings,



fostering an engaging brand experience
Maintain high levels of customer satisfaction by delivering precise, technical, and empathetic product guidance
Collaborate with international teams to ensure industry-standard service levels are exceeded daily
Identify trends in customer feedback to contribute to the continuous improvement of fitness tracking technology
Manage user inquiries through multiple channels while maintaining a deep understanding of wellness-focused hardware
Requirements
Native or fluent Portuguese (spoken and written) is mandatory
Professional proficiency in English to communicate within our international office environment
A genuine passion for the fitness and wellness industry and wearable technology
Excellent problem-solving skills and a proactive, customer-centric mindset
Eligibility to work in the EU; valid EU passport or work permit required
Benefits
What We Offer
Competitive Monthly Salary
Fully Paid Training on the latest Fitness & Wellness products
Comprehensive Health Insurance package
Fully Paid Relocation Package (flight,

📌 Portuguese Speaking Fitbit Products Support Specialist (Nava)
🏢 Mercier Consultancy MD
📍 Nava