We are looking for a hands-on and proactive IT User Support-Service Desk to join our IT organization at Openchip. You will be part of the Service Desk team based in Barcelona, reporting to the Service Desk Lead. The Service Desk team and IT team in Barcelona have the mission to ensure seamless IT operations, while managing user support, infrastructure maintenance, and on-site troubleshooting.
You will work in a high-security environment with globally distributed users and a high ratio of contractors. This role requires a customer-focused, autonomous professional with experience supporting Linux (Ubuntu) and Microsoft user environments.
If you enjoy solving technical problems, supporting users, and troubleshooting in hight tech environment, we'd love to meet you
You Will Be Responsible For
User Support (Level 1 & 2): Provide first- and second-line support for users across Linux Ubuntu, and Windows environments.



Experience in Ubuntu support is required.
Incident Management: Log, prioritize, and resolve IT issues, ensuring timely follow-up and user satisfaction.
Service Coordination: Collaborate with your Service Desk colleagues in order to escal complex incidents and align on best practices.
Microsoft 365 Administration: Offer first-level support for Outlook, Teams, OneDrive, SharePoint, and related services.
Workstation Setup: Configure and deploy new user devices using MDM or automated deployment tools (Linux and Windows).
Onboarding and Offboarding: Prepare IT equipment, enrol devices, and train new joiners on company tools and security practices.
Mobile Device Support: Manage setup, distribution, and incident handling for corporate mobile phones.
User

📌 It User Support-Service Desk (Barcelona)
🏢 Talantir
📍 Barcelona