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DUTIES AND RESPONSIBILITIES Assist e Commerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well) Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits Use cheat sheets,guides andprotocolsprovided during the training Ensure customer satisfaction and provide professional customer support Identify when the issue should be re-assigned to another department Collaborate with other agents or teams in case of more complex cases Document each action taken in a CRM system in detail. Profile: Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)



Possess excellent writing and verbal communication skills to simplify technical language for non-technical users A resourceful and stress-resilient personality that can adapt and remain calm in all situations Good listening skills and ability to empathize with others Ability to solve issues in a timely manner Ability to work independently while being a team player at the same time Ability to cover shift rotation xlqxfvg and be on time at the office Morking schedule: Monday to Friday, office hours (09 AM
- 06 PM).

BENEFITS:
Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere 23 working days' paid annual leave Guidance and tools to reach your full potentia #J-18808-Ljbffr

📌 Customer service agent (Madrid)
🏢 Personalbüro U. Herrmann
📍 Madrid