Responsibilities / Tasks For our offices Granollers we are currently looking for an Interim Order Management Specialist to manage national accounts. The main responsibilities are:
* Customer service : Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
* Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
* Quotation Management : Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
* Order Management : Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
* Order delivery tracking, in coordination with Supply Chain & Logistics
* Administrative management of service requests : Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
* Invoicing of services : proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
* Management of maintenance contracts : registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.




* Management of incidents that arise during each phase of the "order to cash" process until resolution
* Travel management of the technicians and the rest of the colleagues

Your Profile
/ Qualifications
* Studies in Administration & Finance
* Minimum 2 years of experience in the Back-office department (Order Manager role)
* Training, knowledge, and experience in administration
* Valuable to get experience as part of project management team
* Sensitive leadership personality experienced in leading high performance production organizations
* Spanish (Native)
* English (Advanced); Portuguese would be an asset.
* High performance and result orientation
* Outstanding communication skills
* Convincing personality successfully pushing for results despite facing resistance
* Ability to communicate to with all levels within the organization

We offer
* Please note: This is an interim role.
* Attractive compensation package aligned with experience and responsibilities.
* Private health insurance plan
* Employee Assistance Program
* Versátil

working hours
and a hybrid working model (up to two days per week remote).
* 23 days of vacation per year.
* Great work environment as part of a collaborative team
* Continuous internal training and career development opportunities, both nationally and internationally.
* The opportunity to join a company recognized as a Top Employer 2026. Did we spark your interest? #J-18808-Ljbffr

📌 Order Management Specialist (España)
🏢 Gea Group
📍 España