We’re seeking an experienced Regulatory Case Specialist to join our e Dreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple e DO business areas as it is a position working cross-functionality, as well as to improve your knowledge of e-commerce, tourism, consumer and data protection regulations. Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.
Why e Dreams ODIGEO Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. 20 million customers – 44 markets – 5 brands – 5.2 M members in Prime16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program. What you will do: The Role’s

Key Responsibilities
and Tasks As an e DOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the general company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of: Manage legal customer complaints such as consumer organisation files,



customer court cases and regulatory consumer cases; Manage data protection consumer rights cases; Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service; Support other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members; Support VIP Communications projects by collaborating with the team members when required; Measure, analyse and report on the results of initiatives. Required

Qualifications:
Background in Tourism will be required in your daily work; Used to work with CRM tools; Ability to work with G-suite; Excellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in Italian; Proficient level of English is a must and Spanish is a plus. What you need to succeed:Job Requirements Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed: Personal

skills:
Passionate for the travel industry; Acute sense of judgement, tact, diplomacy and crisis communication; Analytical capacity, problem-solving mindset and organised; Customer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude; Ability to negotiate on a win-win perspective. Valuable: Experience in legal case management tourism-related (GDPR,



tourism and consumer regulations). Other languages will be an advantage, including: French, German, Portuguese, Norwegian, Swedish, Dutch, Spanish, Catalan, Euskera and/or Galician; It will be a plus to have experience in PR, media relations, VIP management and/or Social Media management; Experience in handling VIP accounts and/or sensitive customer complaints; GDS Amadeus and/or Galileo knowledge will be a plus; Proven successes in both traditional and interactive claims channels. What’s in it for you?The best talent deserves the best benefits At e DO, we want you to be a part of our success story and great culture. Here’s

what we offer
A rewarding Compensation package Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years. Grow opportunities to empower your career, and unleash your potential Personalised career paths and the e VOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions. Your Well-being is our Priority. Embrace Freedom and Flexibility At e DO, we value flexibility, employee care, and transparency.

We offer
a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best. Work hard, party hard We believe in having fun and connecting with colleagues Join e DO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress cod

📌 Regulatory case specialist (Madrid)
🏢 Edreams Odigeo
📍 Madrid