Company Description CoreFi is a European agentic AI cloud core banking platform designed for full-lifecycle financial services, including lending, onboarding, payments, and white-label finance. The platform enables banks, lenders, fintechs, crowdfunding platforms, marketplaces, and embedded-finance companies to launch and scale financial products rapidly without building backend infrastructure from scratch. CoreFi combines composable banking, microservice architecture, AI-enabled automation, and human oversight to support onboarding, accounts, transactions, compliance workflows, servicing, reporting, portfolio management, and run-off. The company is live in production, regulated, and processes real financial operations on cloud-native European infrastructure. CoreFi is built for financial institutions seeking to modernize products with AI-driven, full-lifecycle banking capabilities. Role Description The Customer Service Manager is a full-time, remote role responsible for leading customer support operations and ensuring high levels of customer satisfaction across CoreFi’s financial technology solutions. This role oversees a customer service team, sets performance standards, and implements processes to handle inquiries, incidents, and escalations from financial institutions and partners. The Customer Service Manager collaborates closely with product, operations, and compliance teams to resolve complex issues, improve service workflows, and provide feedback on customer needs.



Day-to-day tasks include monitoring service metrics, optimizing support channels, coaching team members, updating knowledge bases, and ensuring clear, professional communication with clients. This role also contributes to continuous improvement initiatives, helping refine customer experience in a regulated, technology-driven environment. Qualifications
• Proven experience in Customer Service Management with a focus on Customer Satisfaction and Customer Support in a technology or financial services environment.
• Strong Communication skills, including the ability to explain complex concepts clearly and build trust with customers and internal stakeholders.
• Solid Analytical Skills for interpreting service metrics, identifying trends, and proposing data-driven improvements.
• Background in managing remote teams, with the ability to organize workloads, set priorities, and maintain performance standards.
• Familiarity with SaaS platforms, fintech products, or core banking systems; experience in regulated financial services is an advantage.
• Proficiency with CRM and support tools (e.g., ticketing systems, knowledge bases) and basic understanding of service-level agreements (SLAs).
• Ability to work independently in a remote setting, demonstrate sound judgment, and coordinate cross-functional efforts.
• Bachelor’s degree in Business, Finance, Communications, or a related field, or equivalent practical experience.

📌 Customer Service Manager (España)
🏢 CoreFi
📍 España