Operations Specialist at Walter Barcelona (on-site)
· Full-time
· Operations
· Reports to Co-Founder & COO About Walter Walter is an AI-powered IT management platform for integral teams. We automate the full hardware and access lifecycle (onboarding, device provisioning, security and support) inside the tools teams already use, in 150+ countries. We're a small, fast-moving team building something new from scratch. The role You'll own the operations behind every client order: the right device in the right country on the right date, with its serial, enrolment and invoice done right. The role has two halves: you run the day to day with a very high level of organization, and you turn what you learn into playbooks to co-create our AI strategy for Operations with our CTO, so we automate as much of the process as possible.

What you'll do
• Place and follow-up orders with suppliers worldwide by platform, email, WhatsApp or phone, and source suppliers in new countries
• Own every delivery incident and system exception until it's closed, including the calls to carriers and suppliers
• Execute and record supplier payments once the founders approve them
• Resolve operational support tickets from clients in Slack and Teams, within our response times
• Keep cost, supplier and serial numbers recorded for every purchase in Walter OS
• Coordinate device pickups, offboarding and installations at client offices
• Write playbooks for every operation's process and co-create with our CTO the AI agents and automations that will help you be more efficient What we're looking for
• 2+ years in operations, logistics, procurement, supply chain or customer operations
• Experience in a high-growth startup, IT reseller, e-commerce or hardware company




• Extremely organized and detail oriented: you know a wrong order means money lost and an unhappy client
• High ownership and a strong work ethic: you close loops without being chased
• A process mindset: you document how things work, spot repetitive steps and already use AI tools like Claude or ChatGPT to work faster
• Calm and firm on the phone with carriers and suppliers
• Fluent Spanish and English (other languages are a plus) Nice to have
• Background in international shipping and customs, IT hardware, device management or hardware leasing
• Experience with automation tools such as Zapier, Make or n8n, or building workflows with AI agents

What we offer
• Real ownership of operations and real responsibility from day one, with direct impact on the business
• Working directly with the founders, no layers in between
• A team with ex-Google and ex-LinkedIn, Forbes and founder profiles.
• Connections with some of the best companies in the AI startup ecosystem
• A high-pace, high-growth environment with room to grow as we scale Our values
• We get involved. We're not spectators, we dive into projects and take ownership of the outcome.
• Direct, constructive feedback, always. We say things clearly and on time, with the intent to help each other improve.
• The goal is not the limit. We aim to exceed targets, not just meet them.
• Real ownership. We act like owners of the problem, not like we're waiting to be told what to do.
• Speed with judgment. We'd rather move fast and course-correct than overanalyse without acting.
• Simplicity first. We look for the simplest solution that works, not the most complicated one.

How to apply
Apply through LinkedIn or send your CV and a short note on why Walter to [email protected]

📌 Operations Specialist (Barcelona)
🏢 Walter
📍 Barcelona