Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt. Die Position The Mission At Roche, we are passionate about improving patients' lives and we are courageous in our decisions and actions; we believe that good business means a better world. That is why we come to work every day. We are committed to scientific rigor, ethics, and access to medical innovation for all. We do this today to create a better future. The position is in the Service Area, where we strive to achieve excellence for our customers by placing all our knowledge and team of highly qualified professionals at their disposal, so that they enjoy a customer experience that matches their needs and the expectations of a leading general company in its sector. As Service Area Manager, you will be responsible for ensuring technical and operational excellence across all RDE solution segments, aligned with market needs, and for enhancing our service offering for our customers. This will include developing appropriate service models to ensure the success of solutions installed for our customers, and responsibility for guaranteeing excellence in all activities related to field service, repair, maintenance, modifications, installations, and applications. Likewise,



you must support pre-sales and sales activities that guarantee the achievement of RDE objectives while ensuring the best customer experience. This includes working jointly with Key Account Managers and the zone's Commercial Lead to ensure the best customer experience based on strategy and commercial prioritization. Additionally, you must also accelerate new ways of working focused on creating multidisciplinary teams based on collective leadership, self-management, and self-responsibility (accountability). Main Responsibilities Manage and supervise service actions to ensure compliance with KPIs (management indicators) and the necessary customization for service delivery, as well as defining improvement actions if required. Continuous evaluation and monitoring of customers, ensuring satisfaction with our service activity. Ensure that the team under your responsibility knows, understands, and applies the defined strategic service lines as well as commercial priorities. Oversee the development of people to ensure the provision of the best service to our customers. Participate in necessary commercial actions. Maintain a fluid level of communication with staff from all Business Areas served, ensuring their satisfaction as internal customers. Control the quality of activities performed by subcontracted companies, reporting information regarding the quality of service they provide to the various supplier management heads, based on customer feedback.



Propose improvements to established processes as well as actions that favor the tangibility of the service and, therefore, its valuation by the customer (internal and external). Required Profile University Degree: Business Administration, Engineering, or Health Sciences. Advanced level of Spanish and English. Ability to analyze the business aspects necessary to engage and create the necessary relationships with the right stakeholders. Based in Malaga, Granada and Jaen Experience Solid knowledge and experience in the clinical laboratory environment. Previous experience in team management, proven leadership in the implementation of complex projects. Skill in multicultural management of teams of people hailing from different countries. Extensive experience in digital solutions for clinical laboratory management. Required Competencies Leadership Strategic capability Project management Decision making Results orientation Change management Communication Teamwork and collaboration Inspiration and influence Innovation La misión En Roche, nos apasiona mejorar la vida de los pacientes y somos valientes en nuestras decisiones y acciones; creemos que un buen negocio significa un mundo mejor. Por eso venimos a trabajar todos los días. Estamos comprometidos con el rigor científico, la ética y el acceso a la innovación médica para todos. Lo hacemos hoy para crear un futuro mejor. La posición es en el área de servicio, donde nos esforzamos por conseguir la excelencia para nuestros clientes poniendo a su disposición todo nuestro conocimiento y equipo de profesionales altamente calificados para que disfruten de una experiencia de cliente acorde a sus necesidades y a las expectativas de una compañía líder en su sector en todo el mundo. Como Service Area Manager serás responsable de gara

📌 Service Area Manager (Comunidad de Madrid)
🏢 F. Hoffmann-La Roche
📍 Comunidad de Madrid