We Are Waiting for You

Hi there

I am Álvaro, the recruiter for this position. Nice to meet you

First, a little bit about what I like the most about working at Zurich Technology Delivery Center : The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at Zurich

First of all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

Who Are We?

Let me introduce us. You’re reading about Zurich Insurance Group , a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.

If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a general scale.

Your Role

As a Service Manager for ECM shared platforms, you’ll play a crucial role in maintaining and evolving our ECMaaS and ZBOX business-critical applications.





You would be the main contact person for the assigned Business Units and you’ll be empowered to make decisions, collaborate globally, ensuring stability and reliability for thousands of users.

You’ll work with colleagues who are both proactive and genuinely supportive, fostering an environment where teamwork and shared success are at the core of our ways of working. Your responsibility can grow in line with the value you bring and your proactive approach—meaning your ideas, initiative, and drive are recognized and rewarded. We value your expertise, support your growth, and trust you with responsibilities that matter.

This is an individual Contributor (IC) role, where you will expect to work as an independent contributor, taking ownership of service delivery, driving operational excellence, and collaborating with several Zurich teams and third party vendors to ensure stable and reliable platform operations.

What Can You Expect?

And you might be thinking: This is great, what will my day-to-day be like, at TDC? I’m glad you asked.

As a ECM Service Manager you will have the opportunity to:

Oversee the delivery of high-quality IT support services to our internal stakeholders, ensuring we meet service level agreements (SLAs) and maintain a stable production environment. Also play a key role in managing changes, security, compliance,



and customer satisfaction. Lead management communications for the business for service (e.g. incident alerts, change freezes etc.), as well as escalations, and demand (new opportunities). Manage ECMaaS and ZBOX small-medium work orders, and support other large platform projects (i.e Platform Upgrades, etc). Prepare monthly reporting and handle monthly service reviews with the business unit counterparts Identify service improvement actions and work with the required parties for the implementation of the same. Identify and implement continuous improvements to our support processes and tools. Work with the business unit and Global Disaster Recovery teams to ensure that the disaster recovery capability meets the global DR requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster. Ensure internal and external providers are compliant with regulatory requirements and provide assistance and support for audits, where applicable. Drive daily use of Zurich approved AI tools and accelerators to support daily activities (e.g., requirements review, summaries or analyse historical incident tickets, simplify reporting, detects outdated documentation, identify components with high change sensitivity, etc). Ensure that the ZBOX platform is up and running as main responsible of the tool. This could include raising support tickets with the Box partner when an incident originates from the Box SaaS solution itself.

What Makes You a great Fit?

While we’re not seeking perfection or expecting you to save

📌 ECM Service Manager (Barcelona)
🏢 Zurich Insurance
📍 Barcelona