Job Description

EU 261 Claims Admin

We are seeking a detail-oriented and organised EU 261 Claims Administrator to join our team in Madrid, Spain. In this role, you will be responsible for managing passenger compensation and baggage claims under EU Regulation 261/2004 and the Montreal Convention, ensuring strict compliance with all regulatory requirements and delivering professional service to claimants. This position requires meticulous attention to detail and the ability to manage high volumes of claims with precision and accuracy.

Key Responsibilities:

- Assess and process EU 261, Montreal Convention, and refund claims from receipt through to final resolution in accordance with regulatory requirements




- Conduct thorough investigations of claims by gathering and analysing information from multiple systems and supporting documentation
- Evaluate claim eligibility against regulatory requirements, company policies, and established procedures
- Respond to customer correspondence and enquiries in a professional manner whilst meeting prescribed service level targets
- Monitor claim deadlines and manage high-volume workloads in a fast-paced environment with consistent accuracy
- Maintain precise and current records across claims systems, databases, and reporting tools
- Prepare detailed claim assessments and recommendations to ensure timely processing and

📌 EU 261 Claims Admin (Madrid)
🏢 Ryanair
📍 Madrid