BYD Group is a leading high-tech multinational, based in Shenzhen, China. IT, automotive, new energy, and rail transit ; At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony. As Aftersales Technical & Warranty Manager you will act as the key technical interface for the Iberia market. This role is responsible for regional after-sales technical support, product quality issue resolution, dealer technical management and warranty policy implementation, ensuring efficient issue resolution and high service sandards. The adecuado candidate combines strong hands-on automotive technical expertise with structured problem-solving ability, dealer-facing experience, a solid understanding of EV service operations and team management experience and skills. Coordinate the management of large-scale product quality issues in the after-sales network, driving root cause analysis, development and implementation of technical solutions, and follow-up on execution effectiveness. Oversee after-sales technical improvement projects, including technical upgrade campaigns, Over-the-Air (OTA) software updates, VPC-related technical activities, and vehicle recall campaigns, ensuring effective coordination, implementation, and progress tracking. Product Risk Case Management Coordinate with relevant departments to conduct risk assessments and develop effective mitigation measures, ensuring timely implementation and minimizing potential impacts on market operations, customer satisfaction, and brand reputation. Dealer Technical Management Define, align, and implement technical management standards across the regional dealer network,



ensuring consistent execution and compliance with BYD technical requirements. Monitor and evaluate dealer technical capabilities and repair quality, identify capability gaps, and drive continuous improvement to enhance overall workshop technical performance. Technical Training Support Support the planning and implementation of regional technical training activities, including training needs analysis, training program planning, technical content development, and training delivery. Facilitate targeted technical training and capability development initiatives based on market technical issues, product updates, and identified dealer competency gaps. Technical Support Team Building and Management Build and manage the technical support team, including recruitment and interviews, role and responsibility allocation, performance management, and team capability development. Workshop Technical Service Product Deployment and Feedback Management Diagnostic Systems and Tools: Promote the deployment and utilization of after-sales diagnostic systems and technical tools across the dealer network. Special Tools Management: Manage the collection of requirements, deployment coordination, implementation, and feedback for after-sales special tools, ensuring dealers have access to the necessary repair tools and equipment. Local Development of Special Service Materials: Support the localization and development of special service materials,



including lubricants, coolants, and other automotive fluids, coordinating technical specifications, product validation, and local market adaptation. Coordinate the localization and management of after-sales technical documentation and service materials, ensuring alignment with local language requirements, market needs, and regulatory standards. Collect and consolidate dealer feedback on repair manuals, diagnostic procedures, and technical documentation, driving content corrections, technical information updates, and continuous improvement. Implement and ensure consistent execution of BYD standard after-sales warranty policies and claim management requirements across the regional dealer network. Collect and provide feedback on warranty policy implementation based on local regulations, market conditions, and operational requirements, supporting continuous policy improvement and localization. Bachelor’s degree or above in Automotive Engineering, Vehicle Engineering, Electrical Engineering, Mechanical Engineering, Electronic Engineering or a related technical field. Minimum 5 years of experience in automotive after-sales technical support, technical service management, or after-sales service operations. Experience with an automotive OEM, importer, dealer group or authorized repair network is preferred. Solid knowledge of high-voltage safety, traction batteries, electrical and electronic systems, diagnostic tools, repair processes and workshop operations. Understanding of warranty processes, technical case management, dealer service operations and aftersales KPI management. Be part of a fast-growing, innovative global automotive company. Work closely with top leadership, influenci

📌 Kierownik/Kierowniczka Działu Technicznego (España)
🏢 BYD EUROPE
📍 España