Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience. Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance. Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations. Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts. Work closely with the General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities. Collaborate with integral operations and cross-functional teams to deploy new tools, processes and products launches consistently. Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners Bachelor’s/Master’s degree in Engineering, Economics, Business or a related field. An MBA or equivalent post-graduate program is a strong plus, especially if paired with operational experience in on-demand or last-mile delivery. # Strong analytical capability, problem solving and data driven decision-making. You’re comfortable exploring dashboards,



running pivot tables and using data to inform decisions and challenge assumptions. SQL or advanced Excel skills are a plus. # Experience in KPIs creation & tracking, team delegation and understanding of marketplace or delivery business models, with the ability to align multiple stakeholders (Commercial, Legal, Partner & Courier Ops, Product and others) based on the company’s goals. # Excellent communication skills in English (B2+), both written and verbal (to the team and senior management)l. # You can zoom out on strategic topics, but you are willing to deep dive into details when the situation demands it. # Resilience and adaptability to remain focused and effective when priorities shift or ambiguity increases. # Top-notch private health insurance to keep you at your peak. Discounts on transportation, food, and even kindergarten expenses. Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year Enhanced parental leave, and office-based nursery. Online therapy and wellbeing benefits to ensure your mental well-being. Together, they move the business forward and deliver great experiences. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.

📌 Senior Office Operations Specialist (España)
🏢 DELIVERY
📍 España