While we support adaptable ways of working, for this role we’re focusing on those that can be based in Madrid in a hybrid capacity, so we can keep collaboration flowing with the local team. We have an office at Spaces Rio . We partner across product areas and international markets to create end-to-end support experiences that feel local — wherever our users are. As a user voice experience advocate within our Service Design & Delivery (SDD) group, you’ll shape how support feels for users in Spain. You’ll make sure our help experience feels truly local — while still being powered by Canva’s global capabilities. You'll create and execute the support strategy that makes Spanish users feel like Canva was built just for them. Own your market's support strategy
- Define what truly local means for Spain —grounded in user insights and aligned with global User Voice processes Execute your strategy
- Drive the execution of your service strategy while working with local and global teams, influencing planning cycles and leading cross-functional implementation across User Voice and the wider Canva organisation.



Drive measurable service improvements
- Reduce customer effort, increase satisfaction, and open support channels that meet Spanish users where they are. Make support feel truly local
- Audit help content, chatbot responses, and specialist communications to ensure they reflect local styles, norms, and expectations. Partner with teams to systematically improve quality Become the expert on Spanish users' voices
- Advocate for user insights, ensuring feedback loops inform priorities, planning, and decision-making across Canva. Bridge local and global teams
- Translate country priorities into support initiatives, and User Voice capabilities into outcomes that matter for Spanish users You’re an exceptional communicator and storyteller — fluent in Spanish and English — and can confidently translate user insights and simplify complex ideas into compelling stories for stakeholders Please submit your application & resume in English.

📌 English speaking (España)
🏢 Canva
📍 España