Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience — fast, easy, and to your door. Headquartered in Berlin, Germany. As a Fraud & Risk Project Manager, you will play a key role in safeguarding Glovo’s platform by designing, scaling, and managing strategic fraud prevention initiatives across all operational touchpoints. You will leverage data-driven problem solving to analyze complex risk vectors, while actively collaborating with cross-functional stakeholders and consolidating country-level requirements to build robust fraud prevention roadmaps. By prioritizing initiatives based on financial impact and risk exposure, you will drive key projects that effectively balance fraud loss reduction with optimal user conversion rates and seamless operational experiences. Lead the end-to-end implementation and rollout of strategic anti-fraud projects, tools, and operational processes across multiple regions and markets. Analyze complex fraud vectors, emerging patterns, and financial impact to identify platform vulnerabilities across customer, courier, and partner operations. Collaborate cross-functionally with Product, Engineering, Data Science, Operations, Legal, and Compliance teams to design and deploy automated risk rules and detection systems. Act as the main point of contact (POC) for regional and local country teams, gathering local fraud requirements and consolidating country-level feedback into actionable roadmap items.
Prioritize fraud prevention initiatives based on financial impact, risk exposure, and country-specific needs to optimize resource allocation and project rollouts. Define, track, and report on key fraud metrics and KPIs, ensuring a data-driven balance between fraud loss reduction and user conversion rates. 3+ years of experience in operations management, project management, fraud prevention within tech, e-commerce, or on-demand delivery platforms. ~ Strong analytical mindset with proficiency in SQL, data visualization tools (e.g., Looker, Tableau), and quantitative risk analysis. ~ Proven track record of managing cross-functional projects and driving alignment across technical and non-technical stakeholders. ~ Excellent problem-solving skills with the ability to make data-driven decisions under pressure. ~ Fluency in English; proficiency in Spanish and French is a plus. Top-notch private health insurance to keep you at your peak. ~ Monthly Glovo credit to satisfy your cravings ~ Discounts on transportation, food, and even kindergarten expenses. ~ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year ~ Enhanced parental leave, and office-based nursery. ~ Online therapy and wellbeing benefits to ensure your mental well-being. Together, they move the business forward and deliver great experiences. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.
📌 Fraud & Risk Project Manager (España)
🏢 Glovo
📍 España