- Sets a common direction, standards and guidelines for claims across the Group.
- Identifies shared issues, opportunities and priorities across market units.
- Identify the improvement area that and builds a common improvement movement by connecting market units and encouraging collaboration.
- Initiative and coordinates integral toolkits and initiatives while supporting market units in adapting and executing them locally.
- Monitors KPIs and performance data to identify trends, gaps and improvement opportunities.
- Facilitates the exchange of best practices, tools and lessons learned between countries and teams.
- Supports initiatives in automation, AI, data and process improvement.
- Works closely with Market Units Claims and other relevant Group functions to turn insights into practical improvements.
- Builds trusted relationships with Heads of Claims and beyond and influences progress through dialogue rather than a top-down approach.
- Ensures that agreed priorities are followed through and implemented by the responsible market units.
- Act as a trusted advisor, promotor and challenger for the respective Market Units.
- Act as an owner of the selected topics across the Claims value chain by identifying needs, initiating initiatives, building momentum with Market Units, co-developing targeted solutions or standards and ensuring a clear handover of ownership to market units for local execution.




- Working closely with Head of Claims in identifying talents across the Market Units who can help execute agenda and act as a ambassadors in the Market Units level.

The successful candidate should meet the following requirements:

- Academic degree in Law, Business Administration, Economics, or a related field.
- More than 5 years of experience in the insurance sector, within Claims, Operations, or Customer Excellence functions.
- Strong program management skills and experience working with cross-functional teams.
- Customer and service-oriented profile, with excellent communication, networking, and negotiation skills.
- Strong analytical and problem-solving capabilities, with the ability to develop new solutions and concepts.
- Ability to work independently and within international teams.
- Excellent communication and stakeholder management skills.
- Strong decision-making ability.
- Adaptability and openness to change.
- Willingness to travel within Europe up to 30% of the time.
- Languages: Professional proficiency in English is required. Knowledge of Italian, German, Spanish, French, or Dutch will be considered an advantage.

International insurance company.

- Competitive salary package.
- Opportunity to join a well-established organization within the professional services sector.
- Professional development opportunities within the insurance industry.
- A highly visible position within the organization, working in an environment and team with strong internal exposure.
- A structured and professional working environment.

📌 Global Claims Strategy Manager - Insurance Company (España)
🏢 Sin nombre
📍 España