Summary

IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.

Main Responsibilities

- Receive and handle user support requests via phone, email, or ticketing system.
- Classify and prioritize incidents and service requests.
- Provide first-line technical support for:
- Windows operating systems
- Microsoft Office applications
- Email-related issues
- PCs and peripheral devices
- Basic network connectivity issues (Wi-Fi, VPN)

- Assist users in resolving technical problems and promote IT best practices.
- Escalate complex incidents to Level 2 and Level 3 support teams.
- Maintain accurate ticket updates and documentation.
- Create user accounts, manage access rights,



and install standard software.

Key Requirements
- Experience with Windows operating systems
- Proficient in Microsoft Office Suite

Nice to Have
- Knowledge of mobile device support

Other Details
- Location: Barcelona, Spain
- Start Date: January 1, 2027
- End Date: December 31, 2027
- Contract: B2B
- Language Requirements: English (Professional proficiency), French (Professional proficiency), Spanish (Good written and spoken skills)
- Work Schedule: On-site, 5 days per week; no on-call support or business travel required.
- Rate: open to discussions :)

📌 IT Support Technician Level 1 (Barcelona)
🏢 Emagine
📍 Barcelona